Customer Service Advisor

2 days ago


Romford, United Kingdom AMG Recruitment Full time

We are hiring a Customer Service Advisor for our client at their Romford site, to start with us in April.

You will be dealing with customer queries, via telephone and online live chat, in connection with their insurance policies.

On offer is an excellent salary from £24,000-£28,000 depending on experience, with a bonus scheme also attached.

**Key Responsibilities;**
- To effectively handle inbound calls regarding insurance and accurately record the outcome of each customer contact.
- To manage customer service enquiries in line with our customer service goals.
- Learn and develop skills to progress through each area of the Customer Care Team.
- Act with integrity, due care, skill and diligence.
- Pay due regard to the interest of customers and treat them fairly.
- Maintain a professional and courteous manner towards your fellow team members, customers and clients.
- Experience within a Call Centre environment in a similar role.
- Experience in dealing with Customer complaints both verbal and written is desirable.
- Excellent communication skills, both written and verbal.
- Professional telephone manner.
- Attention to detail with focus on achieving first time quality.
- Competent level in Excel, Word and Internet.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

Schedule:

- Day shift

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location



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