Customer Service Advisor

3 weeks ago


Ulverston, United Kingdom Adecco Full time

**Customer Services Administrator, Full time 38.5 hrs per week. Hours can be worled flexibly between 8.00am and 17.30pm Mon to Thurs and 8.00am to 15.30 on a Friday.**

**Salary dependant on experience**

**Purpose of Role**:
To provide excellent service to customers by ensuring all orders and documentation are processed quickly and accurately and developing and maintaining strong working relationships with customers.

**Responsibilities**:

- Make outgoing calls to existing/lapsed customers to answer questions and to provide information and suggestions about our products.
- Investigate and resolve claims for lost or missing boxes with customers/carriers and warehouses and process all credits (including returns). Provide POD (proof of delivery) as required.
- Maintain customer accounts on our Trade Web (opening, activating and closing customer accounts).
- Liaise with other teams to ensure we deliver what we promise.
- As part of the Sales team, support other team members and customers to meet the wider Sales plan.
- To foster a continuous improvement culture and methods to improve sales and customer service.
- Use a variety of media and systems.
- Escalate relevant issues in a timely way to Customer and Direct Sales Manager.
- Embed and commit to company values, policies, procedures and objectives.
- Any other duties as required from time to time.

**Personal Profile**
- Able to build strong and lasting working relationships.
- Exceptional customer service skills.
- Initiative, drive and enthusiasm.
- Good planning and organisational skills.
- Great Excel skills.
- Experience of using Sage 1000 would be desirable.
- The ability to work calmly under pressure.
- Customer focused; puts the customer at the heart of everything they do
- Team Player; works well as part of a team
- Being resilient and able to deal with the demands of the role and the business.
- Flexible approach to work.
- High standards of work and attention to detail.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Pip Gray



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