Customer Service Agent

4 weeks ago

Ulverston, United Kingdom Fruugo.com Ltd Full time

Duration: Temporary to Permanent
Location: Hybrid in Ulverston, UK.
Salary: £21,850

About Fruugo

Fruugo is the UK's leading global online marketplace with over 3000 retailers selling 100 million+ products, operating in 42 countries, 28 languages and 31 currencies. Our mission is to enable shoppers everywhere to buy from retailers anywhere. Fruugo is well established and award winning, and after a record breaking year of growth, we have most recently being honoured with the UK's most prestigious business awards, the King's Award for Enterprise for International Trade. Our exceptional team of employees are a key part of this growth and Fruugo provides a fantastic culture and opportunities to really make a difference.

Job Purpose

By joining our growing Customer Service team, you will be working with our customers to help them with their queries, working though tickets daily to resolution and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.

Main Duties and Responsibilities

  • Dealing with customers and retailers from all over the world both by email and over the phone, responding to their queries and guiding them to the appropriate service
  • Assisting with product and order queries, payment queries, returns and refunds
  • Deal with cancellations and order changes as priority
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Be able to read and respond to other people’s tickets with accuracy
  • Escalate customer complaints as appropriate to the customer services team leader
  • Liaise with multiple teams across the organisation
  • Resolve any emerging problems that our customers might face with accuracy and efficiency
  • Escalate uncooperative retailers to the customer service team leader or customer service retailer support dependant on the issues concerned
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Suggest ways to improve internal processes or issues on the website
  • Follow communication procedures, guidelines and policies
  • Respond to customer reviews on TP and handle customer cases with urgency
  • Handle failed refunds and process payments back to customers via PayPal
  • Resolve any Klarna or PayPal pre-dispute tickets

Requirements


  • Must have previous customer service experience
  • Confident and professional telephone manner
  • Strong team player
  • Language skills desirable but not essential
  • Ability to adapt/respond to different types of customers
  • Accuracy and attention to detail
  • Good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions
  • Computer literate with good working knowledge of Microsoft office suite and the collaboration tools used by Fruugo
  • A practical and logical approach to business problems and issues; a problem solver
  • Takes direction and provides proactive, constructive support
  • Able to operate under pressure and to manage multiple tickets in parallel
  • Somebody who can work well independently but can also provide a good team-fit for the business and is capable at working cross-functionally with other departments
  • A good working knowledge of the EU consumer contract regulations, consumer rights and be able to confidently apply these to customer cases
  • Working knowledge of VAT requirements
  • Ability to multi task
  • Ability to retain and apply knowledge to scenarios

Benefits

Salary: £21,850 per annum

Hours of work are 35 hours per week, with an early finish at 2pm on a Friday You will be on a shift rota and work one weekend day every other week. You will also receive 20 holidays per year plus bank holidays.

The position is primarily homeworking, with one day per week working from our Ulverston office.

Fruugo is a great place to work and we are proud of our friendly, supportive and dynamic culture which treats everyone with respect and embraces diversity. We have some excellent benefits, including Company pension, Employee Discount, Employee Referral Programme, and a fantastic Employee Assistance Programme, offering wellness benefits to employees and their immediate family.

  • Customer Service Agent

    3 weeks ago

    Ulverston, United Kingdom Fruugo.com Ltd Full time

    **Duration: Temporary to Permanent** **Location: Hybrid in Ulverston, UK.** **Salary: £20,000** **About Fruugo** Fruugo is the UK's leading global online marketplace with over 3000 retailers selling 100 million+ products, operating in 42 countries, 28 languages and 31 currencies. Our mission is to enable shoppers everywhere to buy from retailers anywhere....

  • Customer Service Agent

    2 weeks ago

    Ulverston, Cumbria, United Kingdom Fruugo Ltd Full time

    Duration: Temporary to PermanentLocation: Hybrid in Ulverston, UK.Salary: £20,000About FruugoFruugo is the UK's leading global online marketplace with over 3000 retailers selling 100 million+ products, operating in 42 countries, 28 languages and 31 currencies. Our mission is to enable shoppers everywhere to buy from retailers anywhere. Fruugo is well...

  • Site Agent

    4 weeks ago

    Ulverston, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK are looking for a Site Agent to join our team to cover Cumbria.Working with CircetnCircet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in...

  • Site Agent

    4 weeks ago

    Ulverston, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK are looking for a Site Agent to join our team to cover Cumbria.Working with CircetCircet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in...

  • Site Agent

    1 month ago

    Ulverston, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK are looking for a Site Agent to join our team to cover Cumbria.Working with CircetCircet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in...

  • Site Agent

    4 weeks ago

    Ulverston, United Kingdom Circet IRE & UK Full time

    We are hiring!While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Circet UK are looking for a Site Agent to join our team to cover Cumbria.Working with CircetCircet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading...

  • Customer Service Advisor

    3 weeks ago

    Ulverston, United Kingdom Adecco Full time

    **Customer Services Administrator, Full time 38.5 hrs per week. Hours can be worled flexibly between 8.00am and 17.30pm Mon to Thurs and 8.00am to 15.30 on a Friday.** **Salary dependant on experience** **Purpose of Role**: To provide excellent service to customers by ensuring all orders and documentation are processed quickly and accurately and developing...

  • Customer Service Advisor

    4 weeks ago

    Ulverston, United Kingdom Linda Gold Events Full time

    All the communication with customers is via a live chat with occasional phone calls when required. Experience on Mac computers and excel is essential. Linda Gold Events is a events company providing services for LGBTQ+ community including Drag Shows, Pride Events and much more, so applicants working within the LGBT community now will be particularly...

  • Customer Service Advisor

    3 weeks ago

    Ulverston, United Kingdom Fruugo.com Ltd Full time

    **Job Purpose** You will work with our customers to help them with their queries, working though tickets daily to resolution and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships...

  • Customer Service Coordinators

    5 days ago

    Ulverston, United Kingdom CaterKwik Ltd Full time

    We require logistics coordinators and solutions co-ordinators, start date ASAP. Established in 1994 we are one of the leading catering equipment suppliers in the UK. We're proud of what we've achieved so far but **opportunity awaits** as we continue to track our ambitious growth projections. We're continuously striving to improve our people, products and...

  • Customer Service Coordinators

    3 weeks ago

    Ulverston, United Kingdom CaterKwik Ltd Full time

    We require logistics coordinators and solutions co-ordinators, start date ASAP. Established in 1994 we are one of the leading catering equipment suppliers in the UK. We're proud of what we've achieved so far but **opportunity awaits** as we continue to track our ambitious growth projections. We're continuously striving to improve our people, products and...

  • Customer Service Advisor

    3 weeks ago

    Ulverston, United Kingdom Fruugo.com Full time

    Fruugo is an established and rapidly growing global ecommerce marketplace operating in over 40 countries and selling millions of products to customers worldwide. Due to the continuing growth of the business, we are looking to expand the team further and are seeking friendly, professional and reliable customer service advisors to join our outstanding team!...

  • Customer Service Assistant

    4 weeks ago

    Ulverston, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **24 **hours a week in our outlet at **Canal Head, Ulverston**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: -...

  • Customer Service Coordinator

    4 weeks ago

    Ulverston, United Kingdom Adecco Full time

    My Client has just released a new role for a Customer Service Co-ordinator to join their team based near Newby Bridge This is a permanent full time role working Monday to Friday 9am to 5pm. The salary is dependant on experience, they would consider applicants without previous experience £19,913 or if you have previous relevant experience the salary would...

  • Customer Service Assistant

    3 weeks ago

    Ulverston, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work **24 **hours a week in our Canal Head outlet at Ulverston. **What we are looking for..** - No experience necessary as full training will be given - A good appreciation of customer service - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - The salary...

  • Customer Service Assistant

    4 days ago

    Ulverston, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work **24 **hours a week in our outlet at **Canal Head in Ulverston**. **What we are looking for..** - No experience necessary as full training will be given - A good appreciation of customer service - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - The...

  • Customer Service Assistant

    2 weeks ago

    Ulverston, Cumbria, United Kingdom Shell Ulverston Full time

    Shop and Customer Assistants needed for busy Service Station.£12 per hour.Due to the nature of the business, applicants must be 18 years or older to apply.Duties will include serving customers on the till, authorising pumps, cash handling, shop work, sorting out the deliveries as and when they come, stocking up the shop, keeping the bakes topped up and...

  • Customer Service Assistant

    4 weeks ago

    Ulverston, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work 24 hours a week in our outlet at Canal Head, Ulverston.What we are looking for:A good appreciation of customer serviceNo experience necessary as full training will be givenHardworking and reliablePolite and professionalInterested? What is in it for you:Option to join our Simply Health...

  • Administrator: Customer Service

    1 week ago

    Ulverston, United Kingdom Cumbria Zoo Company Ltd Full time

    Are you a people person? Do you want to work surrounded by some of the world’s most endangered animals AND play a major role in conserving a future for them? As a Customer Service Administrator you will be key in delivering an outstanding customer experiences for our future and current visitors, using your vibrant personality to give visitors the warmest...

  • Customer Service Team Leader

    2 weeks ago

    Ulverston, United Kingdom Adecco Full time

    **Customer Service Team Leader** My client based in Lindal in Furness is seeking to recruit a Customer Service Team Leader. In this role you will provide an excellent end to end Customer Service experience. You will motivate your team and manage the link between the company and the customer ensuring exceptionally high standards at all...