Customer Service Administrator

3 days ago


Chalfont St Peter, United Kingdom Rhone Products UK Ltd Full time

Patek Philippe is the last family-owned independent Genevan Watch Manufacturer.

We are currently recruiting to fill the following full-time vacancy in our UK Head Office in Chalfont St Peter, Buckinghamshire

**Customer Service Administrator**

You will support the Customer Service team with general administration duties and contribute to the smooth running of the department, ensuring that the Company’s standard of service is met and adhered to at all times.

**Main Duties**:

- First point of contact for Customer Service calls
- Responsible for booking items in and out of service
- Photographing items carefully and accurately for servicing
- Contributing to the smooth running of the technical administrative function within the business
- Ordering product certificates and guarantees
- Managing all website enquiries relating to Customer Service
- Invoicing Retailers and end users
- Creating estimates and liaising between the department and Head Office
- Maintain up to date records and database
- Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)
- Handling stock deliveries and maintaining stock levels for the department

**What we are looking for**:

- Exceptional customer service skills, including experience in handling complaints
- Excellent communication skills, both written & verbal, and a confident telephone manner
- Ability to read and interpret documents with a technical aspect, such as spreadsheets, estimates and invoices
- Ability to work in a fast paced environment and manage in pressured situations
- Well rounded organisational skills and the ability to work well on your own initiative or as part of a team
- Used to working in a very fast paced environment and can manage in pressured situations
- Strong working knowledge of Microsoft Word, Outlook & Excel is essential
- SAP knowledge is desirable but not essential
- The company carries out a DBS check on new employees during pre-employment checks

Competitive salary plus a good range of company benefits

NO AGENCIES



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