Customer Service Administrator

3 weeks ago


Leeds, United Kingdom Huntress Full time

Hybrid: After training, the role will offer hybrid working, with one day per week working from home.

Hours: Monday to Friday, either 8am - 4pm or 9am - 5pm. With overtime during peak season, paid at time and a half.

Benefits - 25 days holiday and gym membership.

The role is varied but will include:

- Supporting customers web customers and providing excellent customer service.
- Investigating any issues relating to orders, including missing or delayed items.
- Liaising with delivery companies and carriers regarding missing items and updating customers accordingly.
- Responding to trust pilot comments to ensure customer concerns are fully resolved.
- Managing and maintaining data on several internal systems and Excel.

About you:

- Applicants must have previous customer service experience, this can be from an office-based role, or retail or hospitality.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment.
- Resilience and problem-solving skills.
- Good, basic Excel knowledge.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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