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F&b Supervisor

4 months ago

York, United Kingdom Elmbank Hotel Full time

**Job Ref**:CG8716

**Branch**:Elmbank Hotel

**Location**:Elmbank Hotel, York

**Salary/Benefits**:Salary in the region of £25,000 per annum plus other discounts.

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Evenings Weekend shifts are included

**Hours per week**:40 per week

**Posted date**:19/02/2023

**Closing date**:04/04/2023

***Working with us provides great benefits, including**:

- **Access your pay as you earn it** through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- **Discounted Hotel Stays** across our UK sites, and if you work for a branded venue, around the World
- **50% off Food Beverage** at all our Hotels FB Venues
- **Spa Discounts **at our venues with a Spa
- **Retail, Cinema Leisure Discounts**:

- **Development Opportunities** via our ‘Grow with us’ initiative, including **Apprenticeship opportunities, **our **Development Programmes, **and more
- Monthly **‘Star of the Month’ Awards**:

- **Long-service Awards,** that start after 1 year of service
- **‘Recommend a Friend’ Incentive** - Be rewarded for referring someone you know
- Access to a confidential **‘Employee Assistance Programme (EAP)’** available 24/7, 365 days per year.
- **Pension Scheme**:

- Other **incentive programmes** that run throughout the year

**About the role**

You’ll be responsible for ensuring the Food Beverage outlet/s run efficiently and that customers are satisfied with the quality of food, drink and service they receive. You’ll be a great leader, effectively supporting and leading the team, be polite, courteous and professional. Under your leadership, the team will provide a memorable and efficient service at all times to maintain an exceptional standard of service and quality.

**About you**
- Excellent leadership skills
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise and tracking and reviewing feedback to implement long term customer satisfaction solutions
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy - great at managing one’s own time and the time of the team
- Ability to stay calm and work under pressure

**_About us _**
- At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide._

This hotel from the Cairn Group looks as spectacular today as it did when it was built in 1870, thanks in part to the stained glass windows and oak staircase that have remained there for the past 150 years. With an elegant restaurant and cocktail bar that catches the eye with hints of its Victorian heritage, you will be no more than a mile away from the centre of York and all of the history that this city holds.

**Benefits**
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)