Sales Supervisor

5 months ago


York, United Kingdom McArthurGlen Designer Outlets Full time

**Job description**
We are recruiting for a Full Time Sales Supervisor to work 32 hours a week. This is a fixed term contract for Maternity cover.

Achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

**Additional information**

Sales Generation
- Meet personal and store sales goals
- Demonstrate an in-depth knowledge of the merchandise
- Ensure all sales related policies and procedures are maintained

Customer service
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance

Merchandising/Visual
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Communicate inventory needs to support the business goal

Human Resources:

- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance

Job Requirements:

- Experience of retail and luxury
- Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
- Excellent personal organizational skills with attention of detail and accuracy
- Able to work under pressure and to thrive in a fast-paced, challenging environment
- Able to work on different tasks easily - Multi-tasking

We are an Equal Opportunity Employer M/D/F/V

Job Reference: YOR02375


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