Restaurant Supervisor

2 weeks ago


York, United Kingdom No.1 by GuestHouse, York Full time

**Restaurant Supervisor at Pearly Cow, York.**

**Role Overview**: As a Restaurant Supervisor at Pearly Cow, you will play a crucial role in ensuring the smooth operation of the day to day running of the restaurant. You will be responsible for supervising the front-of-house team, managing customer interactions, and assisting in maintaining a high standard of service. Your leadership and dedication will contribute to the overall success of the restaurant. Reporting in to the Food and Beverage manager you will join the leadership team of the F&B department to develop strategies that enhance our service standards and reputation.

**Key Responsibilities**:

- **Team Leadership**:Supervise, guide, and motivate the front of house team, including waitstaff, host/hostesses in providing exceptional customer service. As well as being the line manager to staff issues and escalating as necessary.
- **Customer service**:While running the services, oversee staff order taking, addressing customer questions, complaints and issues that may arise, ensure customers all feel welcomed, looked after and leave wanting to return to Pearly Cow.
- **Training and Development**:Alongside the management team implement training procedures for new starters, and be constantly on hand to offer continuous training to staff at all times. With focus on dish descriptions, Pearly Cow protocols & allergy training.
- **Hygiene and Safety**:Ensure compliance with health and safety regulations, cleanliness, sanitisation, and high cleanliness standards through the restaurant.
- **Reporting**:Preparing monthly reports for the Food and Beverage manager on staff performance, customer feedback, and operational issues.

**Requirements**:

- Previous experience in a similar supervisory or leadership role within the hospitality industry
- Excellent customer service skills, and the ability to lead a team positively
- Strong organisational and multitasking abilities
- Knowledge of food and wine is a benefit, with an interest in both being very desirable.
- Flexibility with shifts and shift patterns

**Benefits**:

- Competitive salary
- Monthly paid tronc ranging from £250-£350 on top of your wage (Variable)
- Staff discounts on dinner and stays within the Guesthouse Hotels brand
- Supportive and collaborative work environment
- **£200 cash bonus** when you pass your probation with us, and **£200 cash bonus** when someone you refer to us gets hired
- You will get signed up to
**PERKBOX** when you pass your probation
- which means you get access to hundreds of discounts for your weekly shopping, cinemas, attractions, gyms, freebies and more
- We invest in your **wellness and mental health**. You can access private GPs and counselling sessions, whenever you need it.
- At GuestHouse We say we’re a family of happy hotels, full of wonder, in Britain’s most intriguing cities because we mean it. We’re literally a family, three brothers in fact - Tristan, James and Tom - creating the kind of hotels our families and friends want to stay in. Luxury, but not stuffy. Different, but not show off. And above all, happy. We know that to make guests happy we need you, our teams, to be happy at work, empowered to make decisions, and genuinely feel like part of the family, not just someone doing a job._
- we’d love to meet you.
- This role is full time, (40 hours a week) with flexible shifts between Monday - Sunday - weekend work is required._

INDFOH


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