Contact Centre Advisor
3 weeks ago
**Introduction**
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. **Job Summary**
The role of the Contact Centre Advisor is to deal with queries from clients and customers in a caring, courteous and professional manner; takes initiative with the time management and organisational skills to meet deadlines.
**Essential Job Duties**
- Provides a single point of contact for customers’ enquiries
- Takes ownership & responsibility for calls - from initial contact, through to resolution
- Deals with all customer calls in a professional and courteous manner to ensure excellent customer relationship
- Follows scripted procedures to ensure all calls are answered in an accurate and consistent manner
- Offers advice and guidance to customers, where appropriate
- Ensures all information taken from calls is accurately logged onto the system; and where necessary, referred on appropriately for action.
**Education and Experience Requirements**
- Attention to detail
- Good written and verbal communication skills
- Ability to work within a targeted driven environment
- Excellent Customer Service skills - particularly on telephone
- Excellent listening skills
- Good interpersonal skills - able to establish and build good working relationships
- Good analytical & problem solving skills
- IT literate and good keyboard skills
- Good organisation and time management skills
- Self motivator; able to work as a team as well
- Previous experience and understanding of using Siebel or another call management system preferred
- Ability to act as a reference point for less experienced staff - support and train new employees.
**EEO Statement**
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
-
Contact Centre Advisor
1 month ago
Cardiff, United Kingdom Centre for Health and Disability Assessments Full time**Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...
-
Contact Centre Advisor
1 month ago
Cardiff, United Kingdom MAXIMUS Full timeIntroduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...
-
Contact Centre Advisor
1 month ago
Cardiff, United Kingdom Health Management Full time**Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...
-
Temporary Contact Centre Advisor
1 month ago
Cardiff, United Kingdom Western Power Distribution Full timeJob Introduction As one of our Contact Centre Advisor, you will play a key role in representing the Company positively at all times by responding to all telephone calls in a professional and courteous manner. Hours of work will average 37 hours per week. You will be required to work on an alternating shift rota which covers the hours of 6.00 am to 12.00...
-
Call Centre Advisor
4 weeks ago
Cardiff, United Kingdom Carbon60 Global Full timeExperienced **Call Centre Advisor** required for on-going call centre role in the nearby areas to Cardiff. - **£14.02 per hour**: - Hybrid working pattern (1 to 2 days a week required in office) - Very well-paid overtime rates available - Great team environment **Principal Duties**: - Handling inbound and making outbound calls to existing customers -...
-
Team Leader
6 days ago
Cardiff, United Kingdom Western Power Distribution Full timeAbout Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000...
-
Contact Centre Manager in Cardiff
2 days ago
Cardiff, Cardiff, United Kingdom Gleeson Recruitment Group Full timeAre you a talented and experienced Contact Centre Manager looking for a new challenge? Do you have demonstrable experience working within a highly regulated or financial services sector? GRG are pleased to be partnering exclusively with a leading financial services organisation, as they embark on a transitional growth period. Overseeing a large team of up to...
-
Service Centre Advisor
1 week ago
Cardiff, United Kingdom Markerstudy Group Full timeDo you have customer service and administration experience? Are you looking for a new challenege? We currently have exciting opportunities for a Service Centre Advisor based at our Cardiff Service Centre. Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our business. ...
-
Contact Centre Team Leader in Cardiff
1 week ago
Cardiff, Cardiff, United Kingdom Cardiff Council Full timeJob Purpose: To assist in the management of the Rent Smart Wales Contact Centre and Licensing Team and to be personally responsible for the supervision of Licensing Officers. The post holder will be responsible for leading, developing and communicating with a significantly sized staff group and will work with the Manager to develop the practical application...
-
Licensing Officer
1 month ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...
-
Licensing Officer
4 weeks ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...
-
Service Advisor
1 month ago
Cardiff, United Kingdom EE Full timeService Advisor **Job Req ID**:16869**Posting Date**:24-May-2023**Function**:EE Contact Centres**Location**:Cardiff Contact Centre, Cardiff, United Kingdom**Salary**:21,408
-
Team Leader
1 week ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales requires landlords to register and become licensed or employ a licensed agent in their place to undertake letting and management tasks. Cardiff Council has been designated as the single licensed authority to administer this legislation across Wales. The service was established in November 2015. It benefits from...
-
Apprentice Service Advisor
4 weeks ago
Cardiff, United Kingdom EE Full timeApprentice Service Advisor **Job Req ID**:20213**Posting Date**:21 Jul 2023**Function**:EE Contact Centres**Location**:Cardiff Contact Centre, Cardiff, United Kingdom**Salary**:19,500
-
Contact Centre Customer Service Officer
1 month ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...
-
Administrative Support
4 hours ago
Cardiff, United Kingdom Fordthorne Transit Centre Full timeWe are recruiting for an experienced Administrator to carry out customer service and administrative support duties in the Transit Centre Service Department located on Penarth Road, Cardiff. They will possess an excellent telephone manner, administrative, communication and organisational skills and must be able to demonstrate evidence of good time management...
-
Deputy Team Leader
1 week ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...
-
Customer Advisor
1 week ago
Cardiff, United Kingdom EE Full timeCustomer Advisor - Contact **Job Req ID**:18384**Posting Date**:20 Jun 2023**Function**:EE Contact Centres**Location**:Cardiff Contact Centre, Cardiff, United Kingdom**Salary**:21,408**Where**: - **Cardiff - Contact Centre** **Full time**: Permanent **Salary**: £21,408 **Hourly rate**:£10.98 **Hours**: 37.5 **The Role** - Are you someone with...
-
Customer Advisor
6 days ago
Cardiff, United Kingdom EE Full timeCustomer Advisor **Job Req ID**:18443**Posting Date**:21 Jun 2023**Function**:EE Contact Centres**Location**:Cardiff Contact Centre, Cardiff, United Kingdom**Salary**:21,408**Where**: - **Cardiff - Contact Centre** **Full time**: Permanent **Salary**: £21,408 plus regular bonuses **Hourly rate**:£10.98 **Hours**: 37.50 **The Role** - Are you someone...
-
Contact Centre Customer Service Officer
1 month ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...