Customer Success Executive
7 months ago
**About us**
VenuIQ is a small business in Walsall, WS9 8DT. We are professional and agile.
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
**Job purpose**:
**Responsibilities**:
- Provide exceptional service support to customers.
- Provide solution(s)/work around(s) to incidents and problems.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Train customers to ensure their user journey is a success.
- Work to SLA thresholds for incident(s), request(s) and problem(s).
- Prioritising and managing several open projects/cases at one time.
- Establishing a good working relationship with other staff and customers.
- Provide onsite support at events where required.
- Collate and deliver key metrics to customers post event.
- Become an expert in all things VenuIQ.
**Preferred skills and knowledge**:
- Effective written and verbal communication.
- Time management / organisational skills.
- Customer service experience.
- Good understanding of Microsoft Office Suite.
- Attention to detail.
- Excellent troubleshooting and problem-solving skills.
- Competent computer skills.
**Personal Attributes**:
- Enthusiastic, patient and motivated.
- Good initiative.
- Great communicator.
- Able to work unsupervised but be a good team player.
- Flexible with regard to hours of work and travel.
- Driving license
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Walsall, WS9 8DT (preferred)
Ability to Relocate:
- Walsall, WS9 8DT: Relocate before starting work (required)
Work Location: In person
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