Branch Administrator

2 weeks ago

Birmingham, United Kingdom Schindler Full time

**Location: Birmingham, England, United Kingdom**
**Job ID**: 67638

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

**Join us as a**

**Branch Administrator**:
We are currently recruiting for a **Branch Administrator t**o join our Team based in Tyseley in Birmingham. The main purpose of the role is to support the administrative needs of the Service Leader, assisting them to acheive their business objectives in areas such as customer satisfaction, profitability and employee morale.

**Duties & Responsibilities**:

- Ensure the proper execution of offers, sales orders, final goods issue, contracts and invoicing
- Maintain and display a professional decorum in all dealings with customers, especially complaint handling
- Register and modify non-financial Account & Contact data
- Responsible for the correctness of his/her entries Account & Contact data over time
- Maintain and process all TCT data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernisation
- Maintain all El relevant databases, technical database, customer and contract database
- Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to the Service Leader
- Provide the Service Leader with timely follow-up reports, outstanding offers and past due receivables
- Provide support in the area of collections
- Fielding customer enquiries - this role will be the first and main interface between our clients and Schindler
- Other duties as required
- Complying fully with the company’s administration and reporting systems
- Complying with the company quality system and participating in its continuous development
- General office duties
- Receiving incoming calls and directing them as necessary and work dispatchment
- Timely completion of daily processing of documents including reports
- Monitoring and reporting of CAFM and EMU systems
- All employees are required to work in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements
- Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour
- Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system
- Excellent customer service skills as will be dealing with Engineers and clients
- Great knowledge of Microsoft office, Word and Excel
- Ability to cope with a busy workload
- Able to work well within a busy team and support team members
- Experience and success in an administrative environment
- Used to working within a national company, with a customer service focus
- Passionate about the customer. Works consistently to provide a high level of service to both internal and external customers
- Good people and communication skills, able to explain situations clearly both in verbally and in writing
- Works well as part of a team, supporting colleagues and helping out willingly when required
- Is pro-active, works hard and able to identify and prioritise workload
- Works consistently hard and delivers on commitments
- Good time management and ability to forward plan the departmental requirements

**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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