Processing Administrator

2 months ago

Birmingham, United Kingdom Johnson Controls Full time

**Job Details**

**What you will do**

Sitting within the order processing team, the Processing Administrator is responsible for the daily accurate and effective processing of customer orders and invoicing/credit requests received from Field Sales, Operations and Cash Collections teams.

The position requires someone who has great attention to detail, aiming to complete daily tasks to improve overall customer satisfaction.

This opportunity will be a great starting point for someone who would like to learn and develop their career within a global company.

**How you will do it**
- Review completeness of information provided from Field Sales and Operations Personnel and provide feedback to improve quality and address with team leaders and management persistent failures.
- Provide customer satisfaction through efficient and responsive processing.
- Foster effective working relationships with Sales Teams and Operations Management in the branches.
- To undertake sales development training to continuously improve the delivery of results.
- Provide feedback to branch operation managers where requests cannot be processed.
- Ensure correct set up of installation billing.
- Ensure financial and customer-imposed deadlines are met
- By developing best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimised
- Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment Providing regular feedback to Sales and Operations Management on development of processes and status of orders and Invoicing/Credit backlogs.

**What we look for**
- Positive approach and adaptability
- To be able to make appropriate decisions in a fast-paced environment
- Good excel knowledge
- Self-motivated, enthusiastic with the ability to bring a sense of urgency to situations and to demonstrate an active approach
- Ability to work in effective teams and work under pressure within deadlines
- Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum.
- A positive person, who looks for opportunity to achieve and develop themselves.

**Who we are**

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team of 105,000 experts in more than 150 countries creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.

The future requires bold ideas, an entrepreneurial mind set and collaboration across boundaries.

**Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.**

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