Repairs Customer Coordinator
7 months ago
Tempting Recruitment are working alongside our client, a Local Authority, who are looking to recruit an experienced Repairs Customer Coordinator to join their team based in the London area.
**JOB DETAILS**
- PAY RATE: £22.03 per hour Umbrella
- WORK TYPE: Temporary
- WORK PATTERN: Full Time
- LOCATION: London
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**JOB SUMMARY**
- Represent the Council's Management by providing first contact resolution to customers; maintaining the highest standards of customer care at all times and ensuring our customers’ homes safe, sound and in good repair.
- Provide a proactive, professional, customer focussed support service for repairs and compliance administration duties
- The aim for the repairs coordinators is to be one step ahead of the customer at all times, pre-empting their queries with timely updates either through system records or direct communications.
- To carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers
**JOB DESCRIPTION**
The duties and responsibilities of the role will include:
- To provide excellent customer service, responding to all queries and managing inbound and outbound calls in a professional manner.
- Book post inspections with customers for all service areas and follow up on real time repairs feedback.
- Coordinate bookings and appointments to ensure smooth progression of repairs works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders in a timely manner.
- Provide contract management support for repairs team including managing quotes and approving works orders. Focus on building strong relationships with repairs contractors.
- Manage all administerial duties with high attention to detail and strong organisational skills - not letting anything fall through the gaps.
**THE SUCCESSFUL CANDIDATE**
- Relevant experience of working in a housing discipline and dealing with responsive repairs or similar
- Experience in busy customer service environment
- Experience in dealing with all levels of customer in sometimes difficult circumstances.
- Working knowledge of Northgate or other computerised housing package.
- Liaise with contractors and clients at local level, attending and minuting meetings as and when required.
- Assist with complex repairs projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard. Monitor the progress of the project and raise any issues with Repairs Manager.
- Assist in contract management of responsive repairs contracts. Monitor contractors’ service ensuring standards are to the highest quality. Raise issues with unacceptable contractor performance with Repairs Manager.
**HOW TO APPLY
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