Customer Service Adviser, Uk

7 months ago

Huntingdon, United Kingdom Mindray Full time

Location: Huntingdon, United Kingdom

**Customer Service Advisor**

**_Location: Huntingdon, UK_**

An exciting opportunity is now available within our highly regarded, commercially focused Customer Service Team, to provide a high level of support to ensure customers receive a first-class experience. Maintaining our high standards, our criteria are stringent We are looking for a special person, happy to cope with ambiguity, agile and flexible in their approach, looking for a diverse and wide-ranging position. Calm and unwavering, you will showcase your precision, proven organisation skills and background in customer service / order processing. As the customer is at the heart of everything we do, you will demonstrate often going above and beyond customer expectations.

**Your responsibilities**:

- Providing a high level of administrative support to both Operations and Customer Service teams
- Processing customer orders and supporting customers daily with updates on the progress of their orders
- Working with Sales, Logistics and Finance to ensure the sales order process is managed in the most efficient manner, checking all requirements are fulfilled accurately
- Providing efficient support to customers with queries, service issues and other requests, managing complaints in a professional fashion to mutually beneficial resolution
- Meeting the customer needs whilst ensuring compliance to internal processes and regulations
- Providing a dedicated primary point of contact for sales order processing, coordinating with other offices where required to meet customer expectations
- Maintaining accurate records of orders and status
- Monitoring on hold orders and informing customers accordingly
- Accurate customer record maintenance
- Advising customers of estimated delivery times
- Covering Reception part of the week
- Tender submission tracking
- Preparing and managing reporting including ETA list and order checking
- Operations Administrative support where required

**What are we looking for in you?**
- **Background in Customer support role with order processing in SAP as a key focus** area
- Strong **relationship management** skills, both internally and externally
- Customer orientated, with good **interpersonal**, **verbal and written communication skills**:

- Experience of functioning independently as well as part of a team, **requiring limited supervision**:

- Understanding of cultural differences among various regions
- Enthusiastic together with a can-do attitude
- Result driven team player
- Attention to detail gained from a similar role
- Alongside a **great eye for detail** and the **ability to work well under pressure**, you will **showcase the right behaviours**:

- **Strong relationship management skills**, both internally and externally
- Obvious **natural curiosity** to go above and beyond expectations
- Showcases **creative thinking** and a **willingness to implement new approaches with entrepreneurial flair**:

- Shows **agility** and **flexible** thinking
- Fluent in written and verbal English with the **ability to work in UK without requiring sponsorship**

**What’s in it for you?**

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun
- Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers._

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