Service Administrator, Uk

7 months ago

Huntingdon, United Kingdom Mindray Full time

**Service Administrator - UK Operations Team**

**_Location: Huntingdon, UK (5 days a week - Monday to Friday)_**

**_Exceptional benefits + outstanding team + career improvement_**

An exciting opportunity, **due to the growth, **is now open within our customer-oriented and highly dynamic UK operations team, we are looking for passionate and energetic experts with precision and unwavering attention to detail to support our Service team with full professional customer service and administrative support. Showcase your responsive approach and world-class relationship management skills to develop this role - you'll be the **linchpin of** **UK operations**

As part of a highly professional, experienced team, you will be fully supported in your success in this area. This is an opportunity to truly shape the success of this role so that it is in your control.

**Your tasks**:

- Processing of service orders: creating spare parts orders, following up on the status of orders, following up on payments, logistics and transportation, and other order management throughout the process.
- Service contract follow-up: create service contracts and regularly follow up the invoicing of service contracts (processing of equipment warranty or extended warranty).
- Procurement of spare parts: according to the order situation or the demand of the reserve, procure spare parts from the headquarters and follow up the whole process of procurement such as production progress and transportation clearance of spare parts.
- Material management of service: assist the service team to manage the materials of service machines, spare parts, and fixtures, and follow up the return of spare parts and mailings, as well as regular inventory and site management.
- Assist in process optimization of the service: cooperate with the service team to optimize the local service process, as well as interview, testing, training, and promotion of the IT platform of the service.
- Administrative support: responsible for organizing maintenance service contracts, order documents, equipment warranty cards and installation reports, as well as the management of service office space and on-site support for service training.
- Other tasks or responsibilities designated by the Operations Manager

**What are we looking in you?**
- In addition to a **good eye for detail** and the **ability** to work **well **under pressure, you will possess the following skills:

- **Comprehensive administration experience**:

- Dynamic, with good interpersonal, verbal, and written communication skills.
- You possess a **creative sense and natural curiosity** to grow beyond expectations.
- You are a good self-organized person and a good team player.
- You are solution-oriented and flexible and enjoy the challenge of working in a dynamic growing department.
- Fluent **English **is essential for daily work.
- Enhanced knowledge of **MS Office**:

- **The ability to work in the country without the requirement of company sponsorship**:

- You have experience in dealing with CRM systems. SAP knowledge is beneficial, but not essential, your willingness to learn and attitude is much more important

**Was it in it for you?**

Mindray UK offers a wide range of tailored benefits as part of Mindray's global business, along with a competitive compensation package and a commitment to a long-term working relationship. With industry-leading training and development at your disposal, you're sure to have a very rewarding and mutually beneficial career at Mindray, in a culture that values honesty and fun

Inspired by the needs of our customers, we use advanced technologies and transform them into accessible innovations to bring healthcare within reach. While improving the quality of care, we are helping to reduce costs and make them more accessible to a larger part of humanity. Today, Mindray's products and services can be found in healthcare facilities in more than 190 countries and regions. In China, Mindray's products and solutions are found in fast 110,000 medical facilities and 99% of Class A tertiary hospitals.
- Our goal is to continuously improve and stand up an inclusive culture where diversity provides deeper customer insights and creates a competitive advantage in the markets we are. By attracting, developing and engaging the best team of diverse, empowered employees, we contribute to success for us and our customers._

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