Quality, Control and Improvement Officer

3 months ago

Bristol, United Kingdom Homes England Full time

**Details**:
**Reference number**:

- 354359**Salary**:

- £27,497 - £32,349**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support
- Audit
- Business Management and Improvement
- Corporate Finance
- Debt Management
- Finance
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, South West England, BS1 6EHAbout the job

**Job summary**:
Working in the Home Ownership Business Control team the Quality, Control and Improvement officer ( Officer
- Business Control, our internal title) will play an important role in delivering the Home Ownership Conduct Risk strategy and directorate control and process reviews. This role includes:

- Ensuring delivery of customer outcomes;
- Process reviews and control assessments.

Standards adherence, alongside policy and procedural compliance within the Home Ownership directorate, across Homes England and with our external service providers.

**Job description**:
The role will support the design and delivery of key strategic projects and activity to support the ongoing stewardship of a loan book valued at c.£19bn and with around 250,000 customers. There are some rewarding and ambitious projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing solutions to the portfolio management and customer outcomes of our loans services.

You will work with the Head of Business Control, who is dedicated to delivering a first-class customer service, identifying improvements and aiming for best practice, taking an innovative and creative approach to people, customer and data issues. They value diversity in experience and perspective to foster good decision making and problem solving within their team.

This is a rare chance to shape the future of Home Ownership in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional team you will ensure efficient, consistent and effective oversight and advice to deliver good customer outcomes, effective control environment and efficient service delivery.

**Person specification**:
Whilst our day job is to deliver first class service to our customers and stakeholders, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.

You'll be comfortable supporting the customer-centric strategy by shaping and delivering a risk based conduct and service review plan. You will have experience and understanding of best practice standards covering governance, conduct risk, control reviews and compliance preferably within financial services and/or customer focussed environments.

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as the customer facing Home Ownership team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

As an experienced assurance, risk management and/or compliance professional you’ll understand how to manage colleagues, be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way and have an interest in the risk and compliance field.

**Benefits**:

- Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

- Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
- Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
- Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
- Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
- We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.Things you need to know

**Selection process details**:
**How to apply?**

**Security**

**Selection process details**

For more information on the role, please see the attached Job Description

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