Business Control Officer X2

7 months ago

Bristol, United Kingdom Homes England Full time

**Business Control officer**:
We have 2 permanent full-time vacancies, both roles will be based in our Bristol Office.

Application closing date: 24/04 at 23:59

**A bit about the role...**:
Working in the Home Ownership Business Control team the Business Control Analyst will play an important role in delivering the Home Ownership Conduct Risk strategy, directorate control and process reviews by identify/advise on management of risks, review compliance, assess customer outcomes and review design and effectiveness of processes for improvement. You will be joining our friendly, highly skilled and experienced team, who are committed to making positive change and ensuring we deliver consistently good customer outcomes.

The Head - Business Control is dedicated to delivering a first-class customer service, identifying improvements and aiming for best practice, taking an innovative and creative approach to people, customer and data issues. They value diversity in experience and perspective to foster good decision making and problem solving within their team.

This is a rare chance to shape the future of Home Ownership in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional team you will ensure efficient, consistent and effective oversight and advice to deliver good customer outcomes, effective control environment and efficient service delivery.

The role will include delivery of customer outcomes, process reviews and control assessments with a strong focus on good customer outcomes, standards adherence and policy & procedural compliance within Home Ownership, across the Agency and within outsourced external service providers. The role will support the design and delivery of key strategic projects and activity to support the ongoing stewardship of a loan book valued at c.£19bn and with c. 250,000 customers. There are some rewarding and ambitious projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing solutions to the portfolio management and customer outcomes of our loans services.

**A bit about you**:
Whilst our day job is to deliver first class service to our customers and stakeholders, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.

You'll be comfortable supporting the customer-centric strategy by shaping and delivering a risk based conduct and service review plan. You will have experience and understanding of best practice standards covering governance, conduct risk, control reviews and compliance preferably within financial services and/or customer focussed environments.

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as the customer facing Home Ownership team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

As an experienced assurance, risk management and/or compliance professional you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way.

**Who are we?**:
We are the Government’s national housing agency. Our role is to accelerate the pace of housebuilding across the country, particularly in areas where there are the most serious affordability issues - meaning people are struggling to find homes.

We have the appetite, influence, expertise and resources to drive positive market change and meet the Government’s ambition to deliver 300,000 new homes a year. We are using our land, influence, funds and knowledge to increase the pace, scale and quality of new homes accelerating delivery in areas of greatest demand and helping create great places to live. Within the next few years, we will have invested over £27 billion across our programmes. To deliver against these aims we’re building a different kind of public service - join us to help make this happen.

Homes England are a geographically diverse community. We are all hybrid working at the moment spending some of our time working from home and some based at our offices which are spread across England. The wellbeing of our colleagues remains one of our top priorities.

**What we offer...**:
We understand how important life is outside of work so, as well as competitive salary and 33 days annual leave, we are totally committed to flexible working. We’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.

If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to loads of great discounts with leading high street names.

Our range of network groups are also there to support you to truly be yourself at wor

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