Business Services Advisor, Collections

6 months ago

Belfast, United Kingdom Bank of Ireland Full time

**What is the opportunity?**:
This is an exciting opportunity to join a small team supporting customers through the life cycle of their finances. You will connect with customer to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank.

**In this role you will**:

- Contact customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank
- Manage own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures
- Use influencing skills to agree a balanced strategy or make recommendations to a higher directive holder where required
- Signpost customers to agencies that can provide further support when customers are in financial difficulty, experiencing vulnerability or require further help to make decisions regarding their mortgage or financial affairs
- Supervise ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate

**What will make you stand out?**:

- The ability to communicate optimally verbally and in writing.
- Attention to detail and focus on delivering quality outcomes for customers
- Ability to prioritise between challenging priorities in a sometimes stressful environment.
- Listening skills with a problem solving mindset. Along with demonstrable ability to influence and negotiate tailored solutions within pre-defined mandates.
- Demonstrable ability to prioritise workloads and meet specific timescales
- Experience of working in an emotionally challenging role preferred.

**Essential Qualifications**:
There are no specific qualifications or minimum educational requirements needed for this role.

**More about the team**:
The Northridge collections and recoveries department is responsible for managing all UK customers who are experiencing financial or repayment difficulties. This may be because of a change in their circumstances leading to arrears on the account or due to a breach of contract, such as non-payment of a matured loan. We deliver responsible debt management throughout the customer lifecycle, balancing commercial risk with the delivery of fair & sustainable customer outcomes.

We attempt to proactively engage with our customers to help us to gain a full understanding of their financial situation, and we will take into account their individual circumstances while working with them to tailor a strategy that suits their needs. We utilise a range of hardship tools and forbearance options which can help customers through difficult periods or provide solutions which enable repayment of loans past maturity.

LI-HYBRID

**Why work with us?**:
The Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

**Key Competencies**
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Amplify Capability - Self
- Accountable - Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

  • Collections Advisor

    6 months ago

    Belfast, United Kingdom Dobson Welch Full time

    **(AW864) Collections Advisor** **Location**: Belfast **Type**: Permanent **Salary**: £28,000 - £32,000 Per Annum (DOE+ bonus) **Collections Advisor, Belfast, Salary up to £32K DOE + Bonus** We have an exciting opportunity for a Collections Advisor to join a UK financial services company in the Belfast branch. - You will be responsible for the...

  • Collections Advisor

    7 months ago

    Belfast, United Kingdom Dobson Welch Ltd Full time

    **Collections Advisor, Belfast, Salary up to £32K DOE + Bonus** We have an exciting opportunity for a Collections Advisor to join a UK financial services company in the Belfast branch. You will be responsible for the collection of customer debt in arrears in line with regulatory and company policies ensuring customers are treated fairly. You will work...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Customer Service and Collections Agents

    6 months ago

    Belfast, United Kingdom Echo Managed Services Full time

    **Job Title**: Customer Service and Collections Agents **Location**: Remote/Belfast **Job Type**: Fixed Term Contract, 12 months with a view to go permanent **Hours**: 37.5 hours per week **Salary**: OTE £26,000 comprising basic salary £23,000 with a potential quarterly bonus between £600 - £765 depending upon performance. Are you looking for an...

  • Service Advisor

    6 months ago

    Belfast, United Kingdom Axis Recruitment Services Full time

    **AUTOMOTIVE SERVICE ADVISOR** This successful and profitable dealership based in Belfast is seeking a keen and driven Service Advisor with prior experience. **All applicants must have previous experience as a Service Advisor within a franchised main dealer environment.** As a Service Advisor, your Key Objectives will be: - Maximise service profitability...

  • Call Centre Advisor

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Financial Services Advisor

    1 day ago

    Belfast, United Kingdom Hays Business Support Full time

    Hays Business Support is seeking a skilled Customer Advisor to join our team in Belfast. This role offers a competitive hourly rate of £14.50, with the potential to go permanent after an initial 3-month period.As a key member of our customer service team, you will be responsible for providing advice and guidance on various stages within lending relating...

  • Customer Service Assistant

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Collections / Customer Service

    6 months ago

    Belfast, United Kingdom Step Ahead Recruitment Ltd Full time

    **Collections Associate - Financial Services -** **Northern Ireland - Up to £32k basic DOE + Bonus** - *Can be based in Lisburn or Belfast_ An exciting opportunity to join a market-leading consumer financial services business. As winners of multiple industry awards and fantastic Trustpilot reviews, this is a company who really value their employees,...

  • Collection and Delivery Specialist

    4 weeks ago

    Belfast, United Kingdom G4S Business Unit:US Youth Services Full time

    Job DescriptionAs a Collection and Delivery Specialist, you will be responsible for driving a client vehicle for the collection and delivery of individuals to various locations throughout Northern Ireland. Your duties will include driving professionally, adhering to the principles of the Highway Code and relevant traffic legislation, and conducting regular...

  • Quantity Surveying and Contract Expert

    4 weeks ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Key Responsibilities: As a Quantity Surveying and Contract Expert at Kennedy Business Services Ltd, you will be responsible for assisting the Dispute Resolution Manager in managing Construction Dispute Resolution. Your key responsibilities will include:* Assisting the Dispute Resolution Manager in identifying and addressing potential disputes* Collecting,...

  • Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Meridian Business Support Limited Full time

    Start your new career within theBanking & Financial services sector, our award-winninginternational companyoperates in7countries and have 27,000 colleagues.We are looking for aCustomer Service?Advisorto join a nationalCustomer Contact Teambased in a call centre environment inBelfast (BT1) Salary -£23,917paProformance based bonus available Any 5 days out of...

  • Residential Property Advisor

    4 days ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Join Our TeamAre you passionate about property and ready to make your mark in a fast-paced, rewarding role? We are looking for a Residential Property Advisor to join our fantastic team in South Belfast. In this full-time position, you will work in a dynamic office environment handling customer queries, managing viewings, and completing vital administrative...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • HR Advisor

    6 months ago

    Belfast, United Kingdom Black Fox Solutions Full time

    **HR Advisor - Belfast** **Up to £28k (DOE)** We are delighted to be working with a successful NI business, the largest in their industry in NI to recruit for their new **HR Advisor.** **Working within a fast-paced business employing 60+ staff you will provide HR support across all aspects of the business including;** - Employee relations including...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Bar Staff

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided **Bar Staff** **Switch Advisor Ltd **is looking for a full-time **Bar Staff** to join our team in the **Belfast** area. We are an amazing team of people who strive to...

  • Construction Dispute Resolution Specialist

    4 weeks ago

    Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Job Summary: We are seeking an experienced Construction Dispute Resolution Specialist to join our team at Kennedy Business Services Ltd. The ideal candidate will have a strong background in NEC contract management, dispute resolution, and project compliance.In this role, you will assist the Dispute Resolution Manager in managing Construction Dispute...