Customer Services Advisor
4 weeks ago
APC Overnight is the UK's largest delivery network, with more than 100 locations nationwide.
We are currently recruiting a full time and permanent **Customer Service Advisor **for our Edinburgh Depot in Newbridge, EH28 8LF.
This position is **Monday to Friday, 9.30am to 6pm and Saturdays will be worked on a 1 in 4 rota basis between hours of 8am - 4pm**, although there is a requirement to be flexible as there may be times when earlier starts or later finishes may be required to suit the needs of the business.
**Skills/Knowledge and Experience**:
- Excellent IT skills including Microsoft packages (Word and Excel), Internet usages and the ability to pick up bespoke inhouse systems with training.
- Demonstrable experience of delivering quality administrative work within a fast paced, office or warehouse environment.
- Excellent planning and time management skills.
- Ability to work on own initiative.
- Ability to prioritise workloads.
- Excellent interpersonal and communication skills internally and externally, face to face, written and through the telephone.
- Ability to work efficiently with accuracy and attention to detail
- A basic geographical knowledge of Edinburgh, Falkirk and Stirling would be advantageous.
- Prior experience within the logistics/distribution/transport sector would be highly beneficial.
**Main Responsibilities**:
- The main areas of responsibility and expectations for this role are as detailed below:
- Perform routine administrative tasks including dealing with incoming and outgoing telephone calls, as well as the operation of standard office equipment.
- Investigate goods damage and discrepancies.
- Preparation and distribution of various reports required.
- Monitor parcel management and labelling.
- To always maintain good working practices throughout the Company.
- Undertake projects and research as required.
- Adhere to all health and safety procedures on site ensuring best practice.
- Any other duties that may be required from time to time for the smooth running of the business.
**Other Information**:
As this role develops you may be required to develop your skills further.
APC Overnight is an Equal Opportunities Employer.
**Job Types**: Full-time, Permanent
**Salary**: £23,975.20 per year
Schedule:
- Weekend availability
Ability to commute/relocate:
- Newbridge, EH28 8LH: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 27/04/2024
Reference ID: CSSA_D175_270324
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