Customer Service Team Lead

2 weeks ago


Newbridge, United Kingdom Marken Full time

**Title**:
Customer Service Team Lead

**Job Purpose**:
The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards.

**Main Duties and Responsibilities**:

- Overseeing daily Customer Services operations and monitoring level of service provided.
- Monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
- Advising customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
- Working with customers on daily basis with the aim of developing an excellent working relationship.
- Analysis of repetitive operational problems and development of possible service solutions.
- Advising customer latest booking times and documentation required.
- Booking shipment with use of Marken booking system.
- Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
- Supplying customers with Marken Service information
- Potential customer information to be given to the Sales department
- Maintaining customer services team holiday, sickness, overtime records
- Arranging Customers Services shift Roster
- Attending management meetings weekly
- Attending meetings with customers if required
- Assisting auditors if required
- Training Customers services staff

**Requirements**:

- Bachelor’s degree in business administration or equivalent college degree
- 3 years of proven experience in a customer service role.
- PC/System Literate
- Courier and/or Air Freight Industry experience
- Ability to deal with enquires and day to day issues
- Excellent communication skills
- Excellent problem solving and prioritization skills essential
- Excellent teamwork skills.
- Flexibility in working hours required.
- Weekend coverage, ability to handle shift work required in Customer Service
- Working with key decision makers
- Able to influence others to ensure business targets are met.
- Working within a busy environment.
- Excel/Word Qualifications

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.



  • Newbridge, United Kingdom Marken Full time

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Czech Speaking Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Polish Speaking Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Polish Speaking Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected...

  • Customer Service Associate

    Found in: Talent UK C2 - 2 weeks ago


    Newbridge, United Kingdom Marken Full time

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: To monitor all shipments on a daily basis to ensure that shipments are...


  • Newbridge, United Kingdom Uber Recruit Full time

    Our global client has an exciting opportunity for an Customer Service Export Coordinator to be based at their office in Newbridge. This is a permanent position, working 8.45am-5.00pm, Monday-Friday. You may be required to be on call for an occasional weekend, based from home (on a rota basis). Working within a fast-paced export department and will be...

  • Technical Lead

    5 days ago


    Newbridge, United Kingdom Marken Full time

    **Title**: Technical Lead **Job Purpose**: Bringing experience, expertise, guidance and leadership to the overall technical direction of the development and continuous modernization of our core logistics operations management system, Marken Maestro. **Main Duties and Responsibilities**: - Be deeply committed to continuous improvement, refactoring, TDD and...


  • Newbridge, United Kingdom Boxergy Full time

    Would you like to be part of the fastest growing renewables team in Scotland that provides support, genuine incentives and an attainable commission. Do you want to make a real difference to the environment, all whilst saving your customers real money? If yes then we have a fantastic opportunity for you to lead our sales team, with excellent prospects for...

  • Service Advisor

    4 days ago


    Newbridge, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £24,000 OTE £35,000 Plus (Uncapped) Working Hours - Mon to Fri 8:00 - 18:00 + 1 in 4 Saturday Mornings Location - Newbridge Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take...

  • Venue Lead Swimming Teacher

    Found in: Talent UK A C2 - 3 days ago


    Newbridge, United Kingdom Stepping Stones Full time

    Venue Lead - Swimming Teacher:  West LothianStepping Stones is one of the premier private learn-to-swim providers in Scotland, renowned for our high-quality, low-ratio swimming lessons for children. We are seeking a dedicated Venue Lead - Swimming Teacher to join our team, someone who can lead by example and ensure the seamless delivery of our swim...


  • Newbridge, United Kingdom Envipco UK Ltd Full time

    **Who we are**: Envipco is a global provider of Reverse Vending Machines (RVM’s) with its Scottish base in Newbridge. **The role**: In preparation for the rollout of the Deposit Return Scheme in Scotland, we are looking to recruit 2 x Sales & Service Administrators This is an exciting opportunity to join an established company rapidly growing it’s UK...

  • IT Technician

    6 days ago


    Newbridge, United Kingdom Datacenterpeople Full time

    We are working on behalf of the UK's leading Data Centre operator providing next-generation cloud, colocation and connectivity services. What the job involves - Responsible for datacenter support for external and internal customers. - Deployment of racks and related equipment, supporting customer orders. - Troubleshoot hardware faults and decommission...


  • Newbridge, United Kingdom Marks & Spencer Full time

    **Week 1** **Sunday - 16.00-20.00** **Monday - Day off** **Tuesday - Day off** **Wednesday - Day off** **Thursday - 18.00-22.00** **Friday - 18.00-22.00** **Saturday - 16.00-20.00** **You may be required to flex up an additional 50% of your contracted hours.** **Purpose** Your job purpose is to deliver an exceptional customer experience by serving and...


  • Newbridge, United Kingdom Marks & Spencer Full time

    **Week 1** **Sunday - Day off** **Monday - Day off** **Tuesday - 16.00-20.00** **Wednesday - Day off** **Thursday - 18.00-22.00** **Friday - 18.00-22.00** **Saturday - 16.00-20.00** **You may be required to flex up an additional 50% of your contracted hours** **Purpose** Your job purpose is to deliver an exceptional customer experience by serving and...

  • IT Manager

    Found in: Talent UK C2 - 2 weeks ago


    Newbridge, United Kingdom Aviagen Full time

    IT Manager Aviagen is the world’s leading poultry science company, developing pedigree lines for the production of broiler chickens and turkeys. The company headquarters are in the USA with a number of wholly owned operations and joint ventures across the world. A vacancy has arisen for an Information Technology Manager who will be responsible...

  • Billing Associate

    4 days ago


    Newbridge, United Kingdom Marken Full time

    **Title**: Billing Associate **Job Purpose**: To assess - on a weekly and/or monthly basis (Client-dependent) - the ability to accurately bill Clients based on the accuracy of raw data available and then to perform a quality control check on billing accuracy, identifying gaps and recommending plans for their resolution. The person will be responsible for...


  • Newbridge, United Kingdom APC Overnight Ltd Full time

    _**The APC are hiring for a Operations Supervisor for their depot in Edinburgh**_ - **This is a fantastic opportunity for somebody who is organised and focused to join a friendly team. **_ **Job Title: Operations Supervisor** **The Company**: APC Overnight is the UKs largest next day delivery network, with more than 100 local depots covering all areas of...


  • Newbridge, United Kingdom PTS Full time

    **#BelongWithUs**: Come and join us as a Warehouse Assistant to help us grow, deliver sales and exceed customer expectations **The role**: As a Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Warehouse Assistant role reports into the branch management team...

  • Driver - 3.5t Van

    2 weeks ago


    Newbridge, United Kingdom Regional Recruitment Professional Services Ltd Full time

    Pay rate: £10.79 per hour IMMEDIATE START Our client are a successful logisitc company and has presence throughout the UK based in Edinburgh (EH28), you will be part of a large team who deliver goods to locations around the UK. Due to an increase in consumer demand, they are looking to recruit driverswho are capable of delivering goods to customers. This...


  • Newbridge, United Kingdom City Plumbing Full time

    **#BelongWithUs** Come and join us as a Warehouse Assistant to help us grow, deliver sales and exceed customer expectations **The role**: As a Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic.The Warehouse Assistant role reports into the branch management team and...