Customer Service Associate

3 weeks ago


Newbridge, United Kingdom Marken Full time

**Title**:
Customer Service Associate

**Job Purpose**:
To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

**Main Duties and Responsibilities**:

- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken’s internal database (where necessary).
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.

**Requirements**:

- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of Aviation/Airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.**

**IND123



  • Newbridge, United Kingdom Marken Full time

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Customer Service Associate - German Speaking **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are...


  • Newbridge, United Kingdom Marken Full time

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: To monitor all shipments on a daily basis to ensure that shipments are...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Customer Service Associate - French Speaker **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are...


  • Newbridge, United Kingdom Priority Recruitment Full time

    **Full time, 37.5 hours per week** **Paid Weekly - £9.50/hr (Circa £318 a week TAKE HOME)** **~ 3 months duration with temp to perm opportunity** **Hybrid - Circa 2-4 weeks training in office, then home based with 1 office day every 2-4 weeks.** Are you someone that can excel in a fast paced environment where the goal is to really support customers...


  • Newbridge, United Kingdom Marken Full time

    **Title**: Customer Service Team Lead **Job Purpose**: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. **Main Duties and Responsibilities**: - Overseeing daily Customer Services...


  • Newbridge, United Kingdom Marken Full time

    Description Title:   Quality Assurance Associate  Job Purpose:   The Quality Assurance Associate is responsible for the oversight and implementation of the Marken Quality Management System (QMS), Marken Standard Operating Procedures (SOPs), processes and policies required to manage and control Marken’s Storage, Distribution and...


  • Newbridge, United Kingdom PTS Full time

    **#BelongWithUs**: Come and join us as a Warehouse Assistant to help us grow, deliver sales and exceed customer expectations **The role**: As a Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Warehouse Assistant role reports into the branch management team...


  • Newbridge, United Kingdom City Plumbing Full time

    **#BelongWithUs** Come and join us as a Warehouse Assistant to help us grow, deliver sales and exceed customer expectations **The role**: As a Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic.The Warehouse Assistant role reports into the branch management team and...

  • Pts Hgv Driver Cat C

    4 weeks ago


    Newbridge, United Kingdom PTS Full time

    **#BelongWithUs**: Come and join us as an HGV Driver to help us grow, deliver sales and exceed customer expectations **The role**: As an HGV Driver, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The HGV Driver role reports into the branch management team and will provide the...

  • IT Manager

    3 weeks ago


    Newbridge, United Kingdom Aviagen Full time

    IT Manager Aviagen is the world’s leading poultry science company, developing pedigree lines for the production of broiler chickens and turkeys. The company headquarters are in the USA with a number of wholly owned operations and joint ventures across the world. A vacancy has arisen for an Information Technology Manager who will be responsible...

  • Commercial Executive

    4 weeks ago


    Newbridge, United Kingdom Skylark Lasers Full time

    We are seeking a recent graduate who is keen on becoming an important part of our exciting technology company. Skylark Lasers is a leading-edge photonics company based in Edinburgh. We are trusted by clients in research and industry worldwide. In this role you will work closely with our commercial team, with exposure to our innovative laser products, as you...


  • Newbridge, United Kingdom Marks & Spencer Full time

    **Newbridge sales advisor, part time/temporary, 16 hours** **WEEK 1** **SUNDAY - D/O** **MONDAY - 10.00-16.00** **TUESDAY - D/O** **WEDNESDAY - D/O** **THURSDAY - D/O** **FRIDAY - 10.00-16.00** **SATURDAY - 16.00-20.00** **WEEK 2** **SUNDAY - 14.00-20.00** **MONDAY - D/O** **TUESDAY - D/O** **WEDNESDAY - D/O** **THURSDAY - 12.00-16.00** **FRIDAY -...

  • Entry Level

    2 days ago


    Newbridge, United Kingdom HSS Hire Group Full time

    As an Internal Sales Consultant You'll collaborate with customers from diverse sources, including existing, prospective, and lapsed clients. You'll adeptly tailor your account and sales strategies to meet their unique needs and foster lasting business relationships. This role not only promises ample room for personal growth and development but also provides...

  • Delivery Driver

    4 weeks ago


    Newbridge, United Kingdom Grove Bedding Full time

    Scotland’s leading bed and mattress retailer is looking for a delivery driver to join the team. As part of the delivery team, you’ll be responsible for delivering customers beds and mattresses. You will provide excellent service while working through a deliveryschedule with the support of your crew mate. This is a physical role that includes lifting of...

  • Sales Consultant

    4 weeks ago


    Newbridge, United Kingdom HSS Hire Group Full time

    We’re not your average tool hire company. We’re innovative and pioneering - revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. **Our benefits include 20 days holiday allowance, Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, life...

  • Delivery Driver

    2 weeks ago


    Newbridge, United Kingdom Menzies Distribution Full time

    Delivery Driver (Nights) - Sunday - Saturday 40hrs per week 5 over 7 shift pattern - Various starting times between - 22.30 -02.00am_ **_ MUST have own vehicle to get to site!_** We have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on...

  • Delivery Driver

    4 weeks ago


    Newbridge, United Kingdom Menzies Distribution Full time

    **_Delivery Driver (Nights) - Sunday - Saturday (rotaional days off) 40hrs per week 5 over 7 shift pattern - 2am start._** **_ £500 bonus paid - after completion of a successful 12 weeks employment!_** **_ MUST have own vehicle to get to site!_** We have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are...


  • Newbridge, United Kingdom Microcom Training Full time

    This is an Apprentice Warehouse Operative role where you will be trained to pick computer generated orders and maintain high levels of health and safety; working across different areas of the business to enhance your knowledge and skills whilst providing excellent customer service and operating within a safe working environment, ensuring full legal...