Service Lead

7 months ago


Oldham, United Kingdom Positive Steps Full time

Title: Service Lead - Family and Community Services

Hours: 36

**Salary**: PS08 £44,728.96 per annum

Reporting: Director - Family Community and Justice Services

Contract: Permanent

This is a newly-created role within our Family, Community and Justice services directorate - and an exciting opportunity to further develop and lead on our prevention offer for families and adults at Positive Steps.

You will draw on your substantial experience of managing and leading services to act as the operational lead for the All Age Early Intervention and Prevention Service (Early Help), Young Carers Service and our Adult and Community services including the Wellbeing Hub. Your role will include liaising with commissioners, ensuring that services are contract compliant and driving performance to achieve excellent outcomes for young people, families and adults.

Drawing on your knowledge, you will provide family and community sector expertise within Positive Steps and provide reassurance around our systems to local, regional and national partners.

As a Senior Leader for Positive Steps, you will work to ensure good integration of our offer internally and that services are working towards achieving our strategic aims. You will be a representative for the organisation and will develop links with our key partners to maximise opportunities for local integration and to strengthen our links in the community. This will include working with the Director to identify opportunities for diversification and developing funding bids.

Your personal skills and qualities are key to the success of this role. You will inspire and motivate your teams, make decisions under pressure and show a creative and strengths-based approach to resolving problems.

As a Service Lead you will need to be visible and well-connected to your teams. This is a hybrid role, meaning that you will be primarily working from our central Oldham office, but will also attend partnership meetings in community settings and sometimes work within your own home according to business needs.

JOB PURPOSE
- Responsible for operational leadership of the All Age Early Intervention and Prevention Service (Early Help), Young Carers Service and Adult and Community services
- Provide family and community sector expertise both internally and to local, regional and national partners
- Be an active member of the Information Security Management Team as per the Information Security Committee Terms of Reference

PRINCIPAL DUTIES AND RESPONSIBILITIES
- Lead and manage the services delivered to ensure we are meeting contract requirements and achieving outcomes
- Validate compliance in relation to all relevant legislation, quality standards and best practice to safeguard the service
- Lead the services in safeguarding and the management of risk to ensure the safety of vulnerable adults and children
- Develop and maintain strong relationships across relevant partnerships to promote sustainable growth within the directorate
- Manage the completion of bids for funding in relation to delivery of services to achieve sustainable growth
- Manage and monitor the service budget to support organisation financial sustainability
- Manage the appropriate deployment of human and physical resources within the service to achieve effective delivery
- Develop organisational policies and procedures to ensure the legally compliant and effective running of the organisation
- Deputise for the Director where required
- Manage qualitative and quantitative data to provide evidence to inform service delivery and ongoing improvement
- Collaborate to promote the overarching integrated services offer within Positive Steps to grow the organisation
- Develop and manage effective partnership or service level agreements with relevant organisations
- Undertake any other duties to meet service and organisational objectives following consultation with your manager

**Key Relationships - Internal & External**
- External - Key funders, Commissioners and senior officers of the Local Authority, regional and sub-regional strategic bodies, local partnership bodies, VCSFE leaders
- Internal - Strategic, leadership, management members, staff and volunteers

**Qualifications and specific training**
- A minimum of Level 5 (or equivalent) in Leadership and Management or willing to work towards that qualification

**Experience**
- Significant experience of working at a leadership level in the field of family and community services
- Substantial experience of managing and leading teams and individuals in line with HR policies and procedures
- Significant experience of planning, monitoring and evaluating your own and team members’ work
- Significant experience of managing services in line with safeguarding policies and procedures
- Significant experience of leading performance and quality management
- Significant experience of partnership working at operational and strategic levels
- Demonstrable experience of communicating at a strate



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