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Emergency Call Handler

4 months ago

Chichester, United Kingdom Taking Care Full time

**Do you want to be a hero and make a difference to people's lives on a daily basis?**:
**Are you Enthusiastic, Motivated, Caring and Keen to learn?**:
**We have an amazing opportunity for a **Emergency Call Handler to work 37 hours a week or 17.5 hours a week (Flexible rota across 7 days)** to work alongside our dedicated Response team in Chichester handling emergency response calls in a 24/7, 365 days’ a year service supporting a diverse and largely vulnerable customer base.**:
**In return, you will receive a salary of **£23838.36 which is inclusive of location allowance. Additional allowances are payable for weekend and unsociable hours.**:
**As part of the AXA Group, Taking Care provides around the clock support to almost 100,000 people. Through our personal alarm service, we give people the confidence to live well and remain in the home they love. Our ambition is to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life. We have a great family culture and support and value our staff and customers.**:
**Chichester Careline** is part of Taking Care based in Florence Road, Chichester PO19 7QU and provides around the clock support to vulnerable clients.

**Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide.**:
**What does the day in the life of our Emergency Call Handlers look like?**:

- No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively, _This is a varied and busy role and therefore an excellent telephone manner, flexibility and resilience are essential qualities we look for.

**To give you an idea a typical day as an Emergency Call Handler will involve**
- Evaluating inbound calls from our customer’s alarm systems and managing an appropriate response in accordance with company procedures.
- Assessing, controlling and arranging a swift and appropriate response to emergency situations by calling the fire, police or ambulance service
- Accurately recording details of all calls received and made using CRM system and other databases
- Making quick judgement calls based on the information provided by customers in traumatic and life endangering situations
- Checking during each call that the customer record is complete, relevant and up to date

**Development and Training our people is really important to us, however we will need you to have the following skills and experience to be able to perform the role.**
- Experience of handling problems and difficult situations calmly and effectively under pressure
- Confident, professional and caring with a patient manner on the telephone
- Experience of dealing with Customers
- Experience in using various systems to keep records updated and use of Microsoft Packages
- Flexible and adaptable to change
- The ability to multitask and follow procedures with an inquisitive nature
- Able to demonstrate a high level of attention to detail
- Demonstrate previous experience in a care, customer service or call centre environment
- Experience of supporting/advising these groups is desirable

**We offer fantastic benefits including**:
34 days holiday which is inclusive of bank holidays and your birthday off

Opportunity to partake in Shareplan

Life Insurance and Medical Insurance Lite

Wellness Programmes

Long Service Awards, Discount Scheme, On-site Parking and Casual dress

Cycle to Work Scheme

Learning and Development Opportunities

Hybrid Working - There may be the opportunity to work from home on some shifts once you have passed the six months' probation satisfactorily.

**We are open to speaking to people from all industries, if you would like to work for a business that really makes a difference to peoples lives, then we’d love to hear from you. Please click** ‘apply’** today to be considered as our **Emergency Call Handler**: