Account Handler

5 months ago

Chichester, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
Are you an ambitious professional looking to progress your career within the commercial sector? If so, this position could be for you

We are looking to recruit a bright, motivated, and hardworking individual to join our Chichester based team as an Account Handler. You will play a crucial role in ensuring the smooth operation of our insurance processes and will work within our friendly and supportive Account Handler team as part of Gallagher’s highly successful Real Estate team.

We’re looking for someone with an eye for detail; good communication skills; and an ability to learn quickly. This is a wonderful opportunity within a supportive and encouraging team.

**Responsibilities**:
**Renewal Processing**
- To support the Account Handler with the renewal process, including the preparation of submissions and the gathering of information.
- To assist the Account Handler in liaising with Insurers to obtain renewal terms for clients and identify potential alternative quotations, if required.
- To assist in the production of renewal documentation for Account Handler to peer review, giving support at those meetings when required.
- Ensure cover is bound by renewal date or effective date in all instances.
- Chase, check and release policy documentation.

**Mid Term Adjustments**
- To take responsibility for handling mid-term adjustments, understanding the clients’ needs, negotiating with insurers and producing documentation/invoices supported by Account Handler.

**For all processes**
- Ensure that all client details are recorded accurately and in a timely fashion.
- Deal with Insurer queries in relation to client cover policies.
- Deal with account queries and credit control matters, ensuring they are resolved efficiently, and any concerns are raised.
- Manage own workload in order to effectively service the client relationship in conjunction with Account Handler and ensure placements are completed within client deadlines.
- Maintain a good working relationship between all applicable teams within the business.
- Oversight of aged debt process, providing support to resolve debiting & allocations issues. Escalating exception cases for additional support where necessary in order to mitigate bad debt and funding risks.
- Dealing with queries from key internal and external stakeholders, ensuring this is kept within SLA, with urgent settlements prioritised.
- Drive to deliver as a team player supporting the wider team workload during peak periods, to ensure overall client service standards achieved.
- Liaise with management to suggest ideas for continuous improvement.

Qualifications:

- Educated to A-levels standard or equivalent.
- Previous insurance industry experience/exposure would be beneficial.
- Highly accurate with a strong attention to detail, using initiative when assisting team members.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Previous Acturis experience desirable.
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and analytical skills.
- Eligible to work in the UK.

LI-JJG

Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more

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