Key Account Manager
2 weeks ago
**KEY ACCOUNT MANAGER**
**The Opportunity**
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
Due to continued growth, we are seeking a Key Account Manager towork closely with Contract Managers to ensure the continued service levels for our Gold Service and Key Accounts.
**The Package**
£32k basic
Car or Car Allowance
35 days holiday per year (including bank holidays)
Flexible hours
**The Territory**
East Kilbride G74, Glasgow G14, G2, G1, Cumbernauld G67, Edinburgh EH2, EH11, EH3, EH48, KY11, PH7, Oban PA34, Fort William PH33, Campbletown, Lochgilphead PA31, Isle of Skye IV49 IV51.
**The Role of the Key Account Manager**
Business Growth and Profitability
¨ Deliver review presentations to 2 clients per month
¨ To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals.
¨ To ensure all costs are controlled within budgets.
¨ Ensure contract prices are reviewed and increases agreed with clients.
¨ To ensure that the company purchasing procedure is followed and that documentation is completed such as Plant & Machinery Capital Requisition and Purchase Order Forms. Comply with authorisation levels.
Contract/Site Management
¨ Ensure the security, cleaning and maintenance specification is implemented and adhered to. Review the contracts as necessary to meet the company’s and client’s requirements.
¨ Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
¨ Ensure the Quality Service Level Indicator procedure is implemented and adhered to.
¨ Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator Procedure and to ensure all problems are resolved promptly and effectively.
¨ To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
Staff Management
¨ To recruit, induct, train and develop direct reports as well as the service delivery team. To ensure a high calibre of capable managers and supervisors. All terms and conditions for all staff must be agreed with the Managing Director and/or the local Divisional/RegionalManager prior to positions being offered.
¨ Management and Supervisory posts must be internally advertised via the HR Department.
¨ To assist and ensure that all managers and supervisors understand and are focused on meeting the contract and company objectives.
Company Procedures
¨ To take responsibility for all management systems and administration associated with running the contract, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, disciplinary, grievance, staff matters trainingetc. Whilst ensuring all company and legislation procedures and/or requirements are met.
¨ To ensure payroll information is completed accurately and costs are controlled within budget.
¨ Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis.
**Why Work for Us**
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
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