Customer Service Advisor

7 months ago


Rotherham, United Kingdom Morgan King Full time

Morgan King Industrial are currently recruiting **Customer Service Advisor **on behalf of a Medical Equipment company based in Rotherham.

**Job Details**
- 5 over 7 Days
- Must be able to work weekends
- 37.5 Hours a week
- Shift Rotations - 8am - 4pm // 10.30am -18:30pm
- Salary £20,319
- Based onsite

**Duties will include but not limited too;**
- Managing inbound and outbound calls
- Leasing with service users, their families and prescribers
- Working with KPI's
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse.
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
- Liaising between health professional and service users
- Managing reception and facilitating retail sales

This role will fit someone with a sensitive nature, a background working within the heath sector is desirable but not essential.

**Salary**: £20,319.00 per year

Ability to commute/relocate:

- Rotherham, S65 1SU: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: KMMQCS



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