Customer Service Advisor

6 days ago


Rotherham, United Kingdom Reed Business Support Full time

Job Tile: Customer Service Advisor

**Job Types**: Part time - 35 hrs per week

**Salary**: £18,000 - £21,000 per year
Working Hours: Monday to Friday - 9:30am - 5:30pm

REED Sheffield have the pleasure of helping our Client secure a Customer Service Advisor for their ever growing Finance Company. This is a busy role and would be best suited to someone with a proven track record working within a fast paced environment. Youwill be responsible for all aspects of Customer Service and advising Customers. This is an exciting opportunity to work for a Company with aggressive growth plans not only for the company but for you too.

**Responsibilities**:

- Answering phone calls, directing queries accordingly and dealing with the customers’ requests
- Data Entry onto our in-house systems
- General Administration support for the whole team
- General Administration to include Diary Management
- The creation and typing of letters, and general correspondence as required
- Transferring data from Client records onto Excel Spreadsheet
- To maintain and update Customer and Supplier files with necessary information
- To ensure all correspondence receives prompt attention and that the filing system is maintained accurately
- Maintaining reports
- Handle the company complaints process

**Core Skills**:

- Good interpersonal and communication skills, both written and verbal
- Ability to prioritise workflow
- Have a keen eye for detail with good organisational skills
- Be able to communicate answers and solutions confidently to customers
- Have a good level of numeracy skills
- IT Skills - Excel, Word, Microsoft and Teams

**Benefits**:

- A great working environment
- Free on-site parking
- Great opportunity for progression
- 30 days holiday including BH
- Quarterly bonus scheme
- Pension

**Job Type**: Permanent / full-time
Location: Rotherham



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