Project Support Administrator

2 weeks ago

Derby, United Kingdom Node4 Full time

**Become a change maker and join Node4.**

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

**About the role**

Here at Node4, we have a fantastic opportunity for a Project Support Administrator to join our friendly and fast-paced PMO Team. Within this role, you will be supporting the Project Management Team on customer delivery projects ensuring that multi-product, multi-site solutions are delivered to agreed timescales, within budget, and with the quality required to ensure industry-leading levels of customer satisfaction.

With great development opportunities and a supportive team, if you are looking for that next step within your career in Project Management then this could be the role for you.

**What will you be doing?**
- Be empowering and inspire others to deliver successful projects or portfolios.
- Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
- Assist the PMO Management and Team Managers in the production and maintenance of project plans.
- Update and maintain the project pack (RAID), filing, recording and reporting systems.
- Collaborate in the production of all reports and produce project summary reports.
- Set up and maintain systems for recording project meeting minutes and outputs.
- Maintain risk and issue logs and change control records (RAID).
- Communicate professionally with the Customer and Node4 Stakeholders.
- Develop and support effective communication mechanisms between the project teams.
- Undertake any other administrative tasks as specified by the PMO Management Team.
- Take clear concise minutes from meetings and add them to the “Project-specific documentation pack.”
- Proactively monitoring the “Project-specific documentation pack” for completion dates and ensuring that owners complete their actions in good time.
- Creating reports (summary of the “Project-specific documentation pack” data).
- Keep the Project Collaboration tool up-to-date and support the “Project Team” with navigation information and updates.
- Take ownership and be accountable for their Projects.
- Support teams to ensure they are communicating according to the agreed Communications Plan, both internally and externally in partnership with the Account Management, Sales and Enterprise Delivery teams.
- Be focused and thorough with change control.
- Represent PMO and Node4 service interests both within the Node4 ecosystem and externally.
- Consistently demonstrate and champion ESaaS (Exceptional Service as a Standard) & associated Level 4 behaviours - both internally to Node4 and with our customers.
- Proactively develop effective and mutually productive relationships across all departments within Node4 through behaviour and approaches.

**What will you bring?**
- Able to work with mínimal supervision from PMO Management Team to ensure the agreed project management methods and standards are implemented throughout the project.
- Ability to chase actions, both internally and externally.
- Liaising with internal and external stakeholders.
- Provide a high level of accurate administrative support to PMO Management to help achieve PMO objectives.
- Be passionate about delivering an exceptional customer experience.
- Able to challenge and question effectively in a professional manner.
- Excellent communication skills (face to face, verbal and written).
- Be a passionate communicator with the ability to alter the message to different audiences.
- High attention to detail.
- Demonstrate an approachable, friendly, personable manner.
- Self-starter, strong analytical and organising skills with excellent attention to both quality and detail.
- Proven experience in delivering multi-site, technology projects through management or coordination.
- Understand the importance of, and how to deliver great customer service.
- Knowledge and/or experience of a formal project management methodology.
- Project/Task planning ability.
- Experience in working on IT projects/programmes.
- Ability to analyse and present information

**Why join us?**

Recognised as one of the UK’s 100 Best Workplaces by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.

We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.

Work for Node4 and you will be part of a friendly, supportive culture

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