Resource & Operations Specialist

2 weeks ago

London, United Kingdom DEPT® Full time

**JOB DESCRIPTION: Resource & Operations Specialist**

**JOIN OUR MISSION**

**A BIT ABOUT US...**

BYTE/DEPT® is a marketing technology agency based in London, New York and Berlin on a mission to combine technology and creativity to solve brands' problems. We bring together data, technology, content, and paid media to drive revenue for brands. Our clients include Spotify, ASOS, Just Eat Takeaway, Twitch, Zoopla, TikTok, and Tinder. Since being founded in 2014, BYTE/DEPT® has grown to more than 170 brilliant people.

Dept is a leading digital agency with 27 offices in 13 countries around the world.

**CORE SERVICES**
- Digital strategy
- Creative idea generation
- Digital content production
- Dynamic creative and assets at scale
- Chatbot design & build
- AR lenses
- Automated digital products
- R&D emerging technologies
- MarTech consultancy
- Web 3.0 Consultancy
- Metaverse Content Development and Production
- Paid media strategy
- Biddable media planning & buying
- Automation of processes
- Data analytics & insights

**JOB PURPOSE**

As Resource & Operations Planner you will be a central point of information for all our current and planned projects. You'll be adaptable and solutions oriented, processing multiple sources of information to ensure we deliver world class creative work in a manner that's efficient and enjoyable. In this key operational role you will have a view of the entire creative output of the agency, from paid social campaigns, to chatbots to augmented reality lenses.

You'll be a highly motivated and exceptionally organised person, with an appreciation for account management, media planning and technology. You'll be able to quickly understand the needs of a project and match them with the skills of our team.

You will also be supporting the Finance Director, Production Director and Resource Manager heavily on maintenance of key processes / systems as well as having the chance to be involved in improvements and other projects.

**KEY RESPONSIBILITIES**

The role of Resource Planner & Operations is exciting and fast moving In this role, you will:

- Manage the flow of technical work through the agency by ensuring a good match between the brief/task and the resource you assign
- Maintain an accurate understanding of all current and upcoming projects
- Work across all disciplines to assemble the right team
- Plan resource allocation based on quarterly long term planning, fortnightly resource meetings and daily adjustments
- Review daily workloads and ensure all resource has the optimum allocation
- Communicate assigned workload and any changes to relevant teams and individuals
- Source, book and manage freelancers
- Report on project status, workloads and timelines
- Providing training on essential project management tools being employed by the agency including e.g. AirTable, Netsuite, OpenAir and Harvest
- Ensure all staff are logging time and timesheets
- Working together with finance and AP team to reconcile projects / clients

**SKILLS AND PREVIOUS EXPERIENCE**

Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.
Essential:

- Experience at a digital/creative agency
- Ability to remain calm and work under tight deadlines
- Ability to manage multiple stakeholders
- Excellent organisational/time management skills and a high attention to detail
- Excellent written and verbal communication skills
- Experience working with scheduling and workflow management software
- Knowledge of project management tools, technologies and processes
- A commercial mindset
- Ability to react quickly within a fast-paced environment
- Advanced Internet research and problem-solving skills
- Ability to work within a team as well as with clients

Nice to have:

- Experience with social media marketing, understanding its potential and its limitations
- Experience resourcing tech projects

**HEALTH, WELLBEING & BENEFITS**

As the business has grown, we have and will continue to evolve the benefits that we offer to our people. Here is a snapshot of some of the perks you can expect.
- 25 days holiday plus bank holidays and your birthday off each year
- Company Pension scheme
- Health Cash Plan
- EAP scheme
- Ride to work scheme
- Sabbatical
- Enhanced family friendly policies
- Flexible working*
- Mental Health First Aiders
- Training & development opportunities
- Events calendar throughout the year promoting health & wellbeing, learning, fun, and good Bytes
- Global Annual Dept Cares Day which cadets can donate their skills to support local charities
- Annual Dept Festival
- _The COVID-19 pandemic has seen nearly everybody move to remote working and this is something we'll continue to do this year. Our approach is reviewed and adapted in line with the changing restrictions. When it's safe to return to the office our flexible working approach will include a hybrid mode of working incorporating remote and in-off

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