German-speaking Complaint Handler
5 days ago
**German-Speaking Complaint Handler - Edinburgh - Salary up to £25,000 p/a DOE**
**Are you a fluent German Speaker? Do you have experience servicing customers daily, face-to-face, or over the phone? Are you looking for a new opportunity to work for a global company in Edinburgh?**
We are looking to speak with **fluent German** and English speakers for a great quality control opportunity for our Global client in Edinburgh This is an excellent opportunity for someone who enjoys utilising their language skills, to provide excellent customer service to a varied customer base daily.
**This is a full-time, permanent opportunity based in Edinburgh, with a rotational shift pattern TBH and a competitive salary available of up to £25,000 p/a DOE.**
**Are you who we are looking for?**
- You are fluent in German and English languages, both written and spoken
- You have strong customer service experience within a fast-paced environment, either F2F or over the phone
- You have excellent time management and organisational skills
- You enjoy working individually but also as part of a wider team environment
- You have experience or knowledge of working to set targets and KPIs
- You have excellent communication skills both written and orally
- You have strong attention to detail and enjoy completing tasks to a high standard
- You have strong problem-solving skills
- You are motivated and driven to learn and develop within a global business
- You are proficient in and have good knowledge of Microsoft Office Applications
**What is the day-to-day like?**
- Providing excellent information and service to a varied, German and English-speaking customer base
- Professionally handling all customer complaints, completing a full investigation when required
- Liaising with various business departments when required
- Building and maintaining relationships with key internal and external stakeholders
- Ensuring all information is accurately recorded on the internal system, as well as completing any further administrative tasks
- Working towards and exceeding all set targets and KPIs, individually and within the wider team
- Building and maintaining knowledge of available products, services, and promotions
- Constantly following all internal policies and procedures
- Assisting in any ad-hoc project work as required
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
**Language**:
- German (required)
Work Location: One location
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