Video Expert

5 months ago

Doncaster, United Kingdom BauWatch Group Full time

**We’re hiring**:
**BauWatch UK - Video Expert, DONCASTER (DN9 3FL)**

Are you ambitious, entrepreneurial, and open to new opportunities? Join us at BauWatch to provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we’re the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Spain, Italy, Poland, Germany, UK and Ireland.

Together, we’ll make things happen Join us on this exciting journey

**What to expect when you join?****:
When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.

We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We’re open to trying out new ideas and take responsibility to move projects forward.

We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too

**About The Role**

Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, we’re looking for a Video Expert to join our expanding operations and fulfilment team.

As a Video Expert, you’ll work from the monitoring centre with the aim to support the monitoring and response of security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative.

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative

**Key Tasks to Include**:

- Close communication with our customers and internal specialist departments
- Written and telephone correspondence with customers.
- Creating and maintaining customer data
- Clarifying concerns or questions for the optimal processing of the customer order
- Resolving customer concerns or forwarding them to the relevant department
- Observing work instructions and the applicable customer-specific regulations for our clients
- analysis of the alarm triggers behaviour of our camera systems
- Processing technical tickets to optimize our security solutions.
- Programming detection areas in the video analysis software
- Drawing new placement detection areas
- Tower function test daily
- Processing of "false report" faults
- Checking the placed towers, the day before
- Edit video material (only if required)
- Drawing of tower relocation by customer/ BW
- 3 monthly check (Quality)
- Process returns
- Working across various systems and platforms (full training provided)
- Log and process customer queries

**What’s On Offer**:

- Salary: £26,000-£27,0000
- Working pattern, 08.30-17.00 Monday to Friday
- 25 days holiday
- In-house training, with external support as needed
- Opportunity to be part of an exciting time in the team’s growth
- Workplace Pension
- Private Medical Insurance on successful completion of probationary period
- Death in Service Benefit

**About You**
- ** SC level or above Government security clearance** (or willing to obtain this upon appointment to role)
- ** Analyse**: Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident
- ** Quality-oriented**: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
- ** Solution focused**: Problem solve using the most efficient & effective way.
- ** Team player**: Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
- ** Independent**: Able to carry out your own work properly and solve problems without supervision from others.
- **Customer focus**: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.
- ** Flexibility**: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
- ** Friendly**: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach

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