Station Gate-line Customer Service Assistant
5 months ago
We have an amazing opportunity for you to work with a twice accredited Top Employer who have played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they need to be.
This fantastic organisation in the rail industry value their people and aim to inspire, attract, and keep the best talent and provide their people with a safe place to truly thrive at work.
They are dedicated to helping to close the diversity gap across the rail industry and would love to see more young people, women, people from ethnically diverse backgrounds, LGBT+ employees and the differently abled.
Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.
To build a more sustainable future, they need the best team
- a team with a diverse mix of people and skills, where everyone feels valued and heard and able to thrive.
Job Title: STATION GATELINE CUSTOMER SERVICE ASSISTANT
Location: Kirkcaldy
**Salary**: £24,465 pa on completion of training. The trainee salary is £20,993 per annum, PRO RATA.
Training: 5 days training and a 2-day Induction programme.
Contract: Permanent
Hours: PART TIME 25 HOURS
Flexibility will be required as shift work and weekend working are involved.
Early shift 0610 - 1410 hours, late shift 13.30 - 20.30 hours, Saturday 08.50 - 1730 hours.
Please note that if you are appointed to a relief post you will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year
**Job Description**:
- To provide customer information and assistance including wheelchair assists.
- Issue tickets to customers in line with the excess fares' procedures using the relevant ticket issuing equipment.
- Check tickets and supporting documents.
- At automatic gateline ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required.
- Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills.
- Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate.
- Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.
Skills Required:
To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive.
Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required.
You don't need to have any experience as your training will include induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management - will be professionally delivered to give you all the tools you need to master this interesting role.
You will be rewarded for your contribution with a competitive benefits package that includes:
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- 3% commission on ticket sales
- Hapi benefits package
Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
-
Customer Service Assistant
5 months ago
Kirkcaldy, United Kingdom EG Group Full time**Role**:Customer Service Assistant **Location**:Kirkcaldy, KY2 5DS **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Guest Service Assistant
6 months ago
Kirkcaldy, United Kingdom Holiday Inn Express Glenrothes Full time**Guest Service Assistant - Housekeeping**: **Housekeeping - Holiday Inn Express Glenrothes**: **Contract**:Part time** **Salary**:£10.42 Per Hour****: On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation,...
-
Customer Service Assistant
5 months ago
Kirkcaldy, United Kingdom Nine Twenty Full time**Customer Service Assistant** **Kirkcaldy - Full Time Position** **Up to £22,000** Following a recent acquisition, this merchant is on a journey to establish itself as a premier national supplier for diverse needs. With over four decades of industry experience, the company is committed to revolutionizing the market by providing unparalleled service,...
-
Customer Service Assistant
5 months ago
Kirkcaldy, United Kingdom Repair Renew Replace Full timeCustomer Service Assistant required for a busy family business based in Kirkcaldy. Repair Renew Replace Limited undertake repairs and installation of double glazing products. You will manage our various diaries, appointing and confirming all appointments so previous experience of diary management is essential. Further you will be required to assist with...
-
Customer Service Assistant
5 months ago
Kirkcaldy, United Kingdom Repair Renew Replace Full timeCustomer Service Assistant required for a busy family business based in Kirkcaldy. Repair Renew Replace Limited undertake repairs and installation of double glazing products. You will manage our various diaries, appointing and confirming all appointments so previous experience of diary management is essential. Further you will be required to assist with...
-
Customer Service Assistant-thornton
5 months ago
Kirkcaldy, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistant** **Part Time 10 hours** About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...
-
Customer Service Representative
6 months ago
Kirkcaldy, United Kingdom Maximus Services, LLC Full time**Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...
-
Customer Service Advisor
5 months ago
Kirkcaldy, United Kingdom Jewson Full time**Do you enjoy delivering first-class customer service?** **Are you proactive, friendly, and buzzed by interacting with people?** If yes, Jewson **Kirckaldy** is looking for an enthusiastic and proactive PART-TIME 24h/week **Customer Sales Advisor.** **Competitive Salary + Pension + Life Assurance + Private Medical + 33-days holiday per year +...
-
Customer Service Advisor
5 months ago
Kirkcaldy, United Kingdom Jewson Full time**Do you enjoy delivering first-class customer service?** **Are you proactive, friendly, and buzzed by interacting with people?** If yes, Jewson **Edinburgh Kirckaldy** is looking for an enthusiastic and proactive PART-TIME 24h/week **Customer Sales Advisor.** **Competitive Salary + Pension + Life Assurance + Private Medical + 33-days holiday per year +...
-
Customer Service Advisor
6 months ago
Kirkcaldy, United Kingdom DART Tool Group Full time**Who are DART** The Business was launched in 2008, when the Global financial crisis was putting the screws on many UK businesses. Our aim was to take the pressure off, by providing customers with a serious alternative to leading brand tool accessories, at a competitive price. The DART portfolio offers an unrivalled range of great-value, high-quality...
-
Healthcare Service Technician
4 weeks ago
Kirkcaldy, United Kingdom phs Group Careers Full timeAbout The RoleHealthcare Service Technician - KirkcaldyAs a technician, you play a key part in the success of phs. To our customers, you are the face of the company. Your excellent customer service skills help keep our customers happy and ensure they remain our customers!As a Service Technicianin our Healthcare division, your time will be split. Half your...
-
Healthcare Service Technician
3 weeks ago
Kirkcaldy, Fife, United Kingdom phs Group Careers Full timeAbout The RoleAs a Service Technician in our Healthcare division, you will play a vital part in keeping our customers facilities hygienic and fresh. Your excellent customer service skills will help keep our customers happy and ensure they remain our customers.Your time will be split between driving prearranged routes to our customers locations and collecting...
-
Customer Service Representative
2 weeks ago
Kirkcaldy, Fife, United Kingdom Sainsbury's Full timeBe the Face of Sainsbury'sWe are looking for a Services Assistant to join our team at Sainsbury's. As a Services Assistant, you will be the friendly face of our store, providing exceptional customer service and ensuring that every customer leaves with a smile.Key Responsibilities:Provide excellent customer service, answering customer queries and resolving...
-
Senior Customer Service Advisor
5 months ago
Kirkcaldy, United Kingdom Jewson Full time**Do you enjoy delivering first-class customer service?** **Are you experienced in the building industry AND/OR other Building Merchant?** **Are you proactive, friendly, and buzzed by interacting with people?** If yes, J**ewson Kirkcaldy** is looking for an enthusiastic and proactive PART-TIME 24h/week **Customer Sales Advisor.** **Competitive Salary +...
-
Customer Service Representative
3 weeks ago
Kirkcaldy, Fife, United Kingdom Glenshire Group Full timeWe are seeking a motivated and customer-focused Sales Assistant to join our dynamic team at Greens Retail. As a Sales Assistant, you will play a key role in delivering exceptional customer service, maintaining the highest store standards, and ensuring stock is replenished regularly.Key responsibilities include:Delivering excellent customer service by serving...
-
Customer Service Assistant Spar Scotfresh Kirkcaldy
5 months ago
Kirkcaldy, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistants - 14 hrs** SPAR Scotfresh Kirkcaldy **About** us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...
-
Customer Assistant
5 months ago
Kirkcaldy, United Kingdom Jonaldos kebab house Full timeOverview: **Responsibilities**: - Greet customers in a friendly and professional manner - Assist customers with inquiries, purchases, and returns - Provide product information and recommendations - Upsell products to increase sales - Operate cash registers and handle transactions accurately - Maintain a clean and organized work environment - Handle customer...
-
Customer Assistant
5 months ago
Kirkcaldy, United Kingdom Jonaldos kebab house Full timeOverview: **Responsibilities**: - Greet customers in a friendly and professional manner - Assist customers with inquiries, purchases, and returns - Provide product information and recommendations - Upsell products to increase sales - Operate cash registers and handle transactions accurately - Maintain a clean and organized work environment - Handle customer...
-
Customer Service Advisor
6 months ago
Kirkcaldy, United Kingdom Kwikpac Ltd Full timeOur company was founded in 1993 to meet the growing needs of the UK packaging industry. The company has grown from strength to strength becoming well known the UK specialists in packaging, strapping, pallet wrapping & packaging machinery. We pride ourselves on our innovative packaging products that delivers surpassing quality meeting the requirements of our...
-
Customer Service Representative
4 weeks ago
Kirkcaldy, Fife, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a friendly and enthusiastic individual to join our team as a Service Colleague. As a key member of our store team, you will be responsible for delivering excellent customer service and providing a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service and respond to customer...