Guest Service Assistant

7 months ago

Kirkcaldy, United Kingdom Holiday Inn Express Glenrothes Full time

**Guest Service Assistant - Housekeeping**:
**Housekeeping - Holiday Inn Express Glenrothes**:
**Contract**:Part time**
**Salary**:£10.42 Per Hour****:
On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation, all 49 bedrooms at the hotel were refurbished in 2014 and offer onsite car parking for up to 70 cars.

Guests can enjoy fly fishing on nearby Loch Leven, golfing on one of the championship golf courses in nearby St Andrews, Carnoustie and Gleneagles or a visit to the stately, historical Balgeddie & Balbirnie Houses in Glenrothes. One of Fife's premier conference venues, Rothes Halls is also nearby.

Though this role is based mainly in the housekeeping department, as Guest Service Assistant your responsibilities include: ensuring guest rooms are presented to a high standard, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
Our hotel has 49 bedrooms and is friendly and welcoming, it has a real home from home feeling when you walk through the doors. There is a great team spirit at the hotel and all staff help each other out where necessary.
- Glenrothes Bus Station is 7 minutes away
- 30-minute walk from town
- Nearest train station is Markinch which is an 18-minute car journey from the hotel.

**Role in our Family**:

- To ensure all rooms are turned around in an efficient manner
- All rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
- Support your line manager in ordering and maintaining linen stock.
- To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
- Ensuring the set up of the restaurant and bar for mealtimes
- Basic meal production, with Food Safety and Hygiene practises followed
- Maintaining of buffets and clearing/sanitising of tables in restaurant area
- To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
- All complaints, comments, special requests and other business to be recorded in the daily handover log.
- To clearly communicate with other departments to ensure mínimal impact on guest service.
- To operate the bar and restaurant to the agreed hotel standards
- To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.

**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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