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Guest Experience Team Leader

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Weymouth, United Kingdom SEA LIFE Full time

Roles & Responsibilities:
Fancy working where sharks and little penguins watch on as you go about your daily work? SEA LIFE Weymouth Adventure Park is looking for a Guest Experience Team Leader to help create the most inspirational and outstanding visitor experiences

In this full-time permanent role, you’ll be based within the attraction, on the front line, providing an exemplary level of customer service and interaction to guests. You’ll ensure guests that are embarking on the swashbuckling game of pirate adventure golf are having the best time. You could find yourself delivering entertaining and informative talks to our guests, inspiring the future generation, dressing up in costume characters as well as delivering school workshops, birthday parties and our premium experiences.

You’ll support and deputise for the Guest Experience Manager with the running of the department and act as department duty contact as required. You’ll also act as a role model to other team members, supporting, training, and mentoring them to ensure all departmental standards, procedures and targets are being met.

Qualifications & Experience:

- Previous Team Leader experience (desirable)
- Able to role-model what great customer service looks like
- You’ll be self-motivated, with excellent organisational skills
- Able to build relationships and communicate effectively
- You’ll be standout colleague who enjoys collaborating with people and working in a team to get results
- Responsible, confident, and full of initiative

**Benefits**:
Alongside acting as a role model for the wider team, you’ll also receive:

- Monthly Bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets

Pay Range: GBP £23,000.00/Yr.