Owner Experience Executive

3 months ago

Weymouth, United Kingdom Sykes Cottages Full time

**About the Role**:
**Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...**

Dream Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Weymouth team

**In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits**

Paying a salary up to £22,308 per annum working / Monday to Saturday / 9am-5.30pm (with a day off in the week)
Plus access to our annual STIP (annual company-wide bonus) scheme with up to 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
An enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

**Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way**

Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.

**Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers**

**Your Responsibilities**:
Reporting into Owner Experience Team Manager, a typical day will see you:
Responding to a holidaymaker and owner issues through multiple communication channels within agreed service level targets

Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.

Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.

Proactively monitoring and working with owners to improve property performance.

Escalating any urgent/ high-priority issues where appropriate to senior leadership.

Providing support to owners to help them ensure that their property is compliant with health and safety regulation.

Responding to guest feedback and working with owners to ensure our NPS continues to grow.

Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is preferred.

**Skills and Qualifications**:
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success

By _Being One Team, Owning it, Communicating Honestl_y and showcasing a devotion to _Learning, Growing and Innovating_, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:

- Excellent attention to detail.
- Outstanding communication skills, both written and verbal.
- Strong interpersonal skills and experience of working in a team.
- Strong negotiation skills.
- Computer literate, specifically in MS office.
- Able to work under own initiative.
- Able to work to tight deadlines.

Although standouts will also have:

- Experience working in the travel & tourism, holiday letting or hospitality sector.
- Previous experience working in a customer facing environment, both in person and on phones.
- Strong MS excel skills.
- Knowledge of the local area.

**If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply**

**Who we are**:
Dream Cottages are Dorset's leading local holiday cottage provider. With a portfolio of over 400 self-catering cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the South West in all of its glory. Whether you're looking to explore the Jurassic Coast, or enjoy the tranquillity of seaside towns such as Weymouth, a Dorset holiday cottage is perfect for both couples and families of any size

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