Sales Administrator
6 days ago
We are seeking a highly skilled and personable Sales Administrator to join our Holiday Home Revenue Team at Haven Holidays.
Key Responsibilities- Manage customer interactions with owners and prospective new owners, ensuring seamless and effective transactions.
- Manage transactions in relation to holiday home purchases, including finance proposals and gathering information.
- Ensure customer expectations are met and exceeded, providing exceptional customer service.
- Manage and assist with after-sales issues, including "snagging" problems.
- Ensure high levels of customer satisfaction throughout the customer journey.
- Stay up-to-date with compliance, GDPR, and FCA regulations.
- Meet performance targets and metrics.
- Manage inventory stock levels and maintain the holiday home show ground appearance.
- Free use of our leisure facilities, including swimming pool.
- Discounts on food and shopping on park.
- Opportunities to use our corporate box at the O2 Arena.
- Fantastic discounts with national brands and retailers.
- Discounts on holidays and breaks across Haven and Warner Leisure Hotels.
- Reward and recognition schemes.
- Training and development opportunities, including fully funded qualifications.
- Fantastic health, mind, and money support programme.
- Enhanced family-friendly policies and pay.
- We are looking for a personable, confident, and able individual with great communication and organisational skills.
- Experience in a customer-facing environment.
- Highly competent computer skills.
- Proactive and organised with the ability to work on own initiative.
- Evidence of previous administrative roles.
- Ability to work under pressure and to deadlines.
We are part of the award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have a fantastic team of 9,000 people and 39 beautiful seaside locations. We pride ourselves on our Breath of Fresh Air culture, which focuses on valuing and supporting every team member.
What's it Like to Work with Us?We are a team that values openness and transparency, allowing our team members to be their authentic selves. We offer flexibility where possible, with working hours typically 45 hours per week over 5 days, including evenings and weekends.
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