Housing Officer

3 days ago


West Sussex, United Kingdom Graham Rose Recruitment Full time

**Housing Officer / Manager - West Sussex - Client Side - Hybrid Working (home/office/site) - Financial Package £36,996 per annum**(£32,500 salary + £4,446 car allowance) pro rata**:

- 37 hrspw - 35 days holiday (inc. bank holidays)**pro rata - 3 x employer pension contribution (up to 12%) **-** Leading Employee Assistance Programme, gym discounts, WPA NHS cash back scheme - 4 x Life Assurance - _6 month Fixed Term Contract initially - potential to be extended to permanent _**
- Have an understanding of social housing, including income recovery, Universal Credit, anti-social behaviour and tenancy management
- Effectively manage a patch of around 680 properties in and around the Horsham District and play an important role in supporting tenants to sustain their tenancies
- Be enthusiastic and passionate about providing excellent customer service
- Be organised, resilient and adaptable
- Able to work under pressure and to deadlines
- Be confident in problem solving and decision making

Duties for the position of Housing Officer / Manager in West Sussex include:
? To effectively manage anti-social behaviour by being clear and explicit around our actions and managing residents’ expectations in line with our policy and procedure
? Manage high level rent arrears by taking the appropriate action in line with the rent collection procedure including escalating to court action when necessary
? Provide a more intensive housing management service to vulnerable customers and work in partnership with the Tenancy Sustainment Advisor to refer support needs to the relevant partner agencies
? Manage reports of domestic abuse sensitively, ensuring a non-judgemental and customer centred approach is taken
? Assist in monitoring the performance of the cleaning and grounds maintenance contractors by carrying out quality assurance audits and reporting any issues observed through the relevant channels
? Managing neighbour disputes and neighbourhood issues effectively and in line with our policies and procedures, including bins, parking, communal areas and boundaries
? Work in partnership with external agencies such as the police, social services, local authorities, and debt advisory services
? Enforcing the tenancy agreement when a clear breach has been identified for example Abandonment, property condition, messy gardens and rent arrears
? Take legal action including injunction and possession orders. Liaise with solicitors to obtain legal advice
? Have an understanding of safeguarding in the context of social housing and how to make referrals where concerns arise

*Graham Rose is an employment business acting on behalf of our client


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