Logistics & Customer Service Agent

3 days ago


Luton, United Kingdom Alchemy Global Talent Solutions Full time

We are partnering with a leading Freight Forwarding company who are looking for an Logistics & Customer Service Agent to join their team based in Luton.

Reporting to the general manager, you will be overseeing logístical procedures and making sure customer requirements are consistently met.

**Responsibilities**:

- Ensuring customers’ needs are always met to their satisfaction.
- Processing shipments using internal systems
- Ensuring personal and station KPIs are consistently met
- Complete reports for internal and customer reference
- Ensuring the team consistently operates within budget by achieving best market rates
- Oversee logístical procedures, always making sure the best delivery solution is applied
- Recognise any service improvements and escalate to line manager for implementation

**Skills Required;**
- High level of proficiency in Microsoft Word and Excel
- Strong commercial awareness
- Excellent written and verbal communication
- Hazardous goods training would be advantageous
- Strong desire for continuous improvement
- Strong team-player with excellent interpersonal skills
- 2+ years of Freight Forwarding experience or industry knowledge is desirable
- 5 GCSEs at Grade C (including Maths and English) or above is desirable



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