Band 3 Medical Secretary

3 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
We are the NHS. We provide the care and services that you, we and our families would want to use.

At University Hospitals Birmingham (UHB) our teams are committed to building healthier lives - one of the starting points for any hospital is the Labs. Pathology is the department that studies and understands how illness and diseases work and their impact on people.

Pathology across University Hospitals Birmingham supports the hospitals in its delivery of medical science - we have an enviable reputation and our labs are recognised and accredited in diagnosis/treatment and research.

Our admin and clerical teams are a crucial component in the success of this Trust wide service. In order to support the department we have created an opportunity for an experienced secretary who will work alongside our Cellular Pathology colleagues.

As part of the invaluable Team, you will be a reliable and committed individual who will help ensure we are continually adhering to our Trust values of Kind Connected and Bold. Working closely and reporting to the Office Manager. As a key member of this team, you will have a direct and positive impact on how we care for our patients within the hospital.

telephone on 0121 371 3330. Internal Ext 13330

**Main duties, tasks & skills required**:
You will have excellent communication and organisational skills, and be confident to make judgements unaided. You will be able to work proactively to problem solve and work on your own initiative.

What's in it for you?
- Employed one the largest employers with a worldwide and enviable reputation
- which is recognised for providing 1st class care
- To be part of team where you are valued, and your opinion and ideas make a difference
- Public sector pension
- Paid overtime with enhanced rates of pay for evening, weekends, and bank holidays
- Access to onsite Temporary employment bank - where additional shifts can be selected
- Access to ESR - payroll and benefits programme to track your rewards
- A comprehensive induction, on-going training and development.
- Shopping Discounts (via Blue Light card)
- Free access to any latest vaccinations such as Covid and Flu

**Job Types**: Full time /permanent

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
Communication:

- Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
- To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
- Provide effective communication and problem solving both face to face and via telephone
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
- Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytic and Judgemental Skills/Freedom to Act:

- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Ability to recognise situations that should be referred onto the Supervisor and take prompt and appropriate action

Planning and Organisational Skills:

- To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team
- Organise own day-to-day work tasks showing an ability to prioritise in order to achi

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