IT Service Desk Administrator

2 weeks ago

Stoke Gifford, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 279829**Salary**:

- £23,098**Job grade**:

- Administrative Officer- Pay Band 6b**Contract type**:

- Permanent**Business area**:

- FC - Forestry England - IT**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Stoke Gifford, South West England, BS16 1EJAbout the job

**Job summary**:
This role is part of the Forestry England IT Team and will report to the IT Service Co-Ordinator.

This role will provide system administrative support for Joiners, Movers and leavers along with project support, 3rd party contract and supplier support.

**Job description**:
- We have an IT user community of around 1800 people who are geographically spread and delivering a broad range of business functions covering forestry management, timber harvesting, recreation and events management, and management of visitor centres. Excellent IT is essential to help meet our corporate targets and to develop our future we have established a new IT team to design and run the service.
- We have developed a modern service based around Cloud.
- This role provides an ambitious and skilled administrative professional with an excellent opportunity to join our IT Service Desk team at an important time as we support our rapidly growing customer base through a period of significant IT transformation.
- This is an important role within the team so we need someone who is friendly, enthusiastic, approachable, communicative and adaptable; able to work closely with colleagues as well as under own initiative with mínimal supervision. You will enthusiastically take ownership of tasks and work from beginning to end, working collaboratively with colleagues where required methodically and at pace with excellent attention to detail.**Person specification**:
Person specification:

- Strong communication skills using multiple methods of communication.
- Friendly, approachable, enthusiastic, communicative and adaptable; able to work closely with colleagues as well as under own intiative with mínimal supervision.
- You will enthusiasticly take ownership of tasks and work from beginning to end, working collaboratively with colleagues where required methodically and at pace.
- Self-motivated and a proactive approach to work.
- Strong team ethic with a key focus on providing support to all members of the team.
- The ability to work well under pressure.
- Organised and efficient with a willingness to develop personal skills in line with the development of the role.
- Customer focussed, contributing with the team towards service improvements.
- Aware of and committed to the following of required procedures to meet our audit requirements.
- Experience of system administration including Active Directory & Microsoft 365

**Responsibilities**:

- Ensuring the accurate management of key activities both for projects and business as usual deliverables.
- Documenting key procedures.
- Management, including procurement, of key elements of print.
- IT hardware and disposal contracts.
- Update and administration of Joiners, Movers and Leavers process & procedures.
- IT Service Desk and end-user systems administration.
- Work with IT Service Co-ordinator to maintain accurate asset records.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.

A Personal Statement (max 250 words) demonstrating how your your skills and experience will assist you with this role.

**Interview**

Sift and Interview dates to be confirmed

**Further Information**

A reserve list may be held for a period of 6 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broa

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