Clerical Officer

6 months ago

Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Assist in the organisation of the referral of patients to other departments/hospitals for investigations / further treatment or second opinions (if applicable to work area). Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area). Scanning documents into patient record systems such as Trakcare / NHStop etc as and when required, following appropriate trust policies, systems and processes (if applicable to work area). Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area) Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care by taking direction from the SeniorAdministrators and Clinical Support Officers as appropriate to ensure patient safety and the security and confidentiality of all patient related information.

Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area) Ensure that all patient related information is filed securely into the patient healthcare record in the correct data order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area). Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area). Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies.

Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward. Ensure any routine and / or urgent enquiries are effectively delivered to the appropriate staff member / service within a prompt timescale, and an accurate record is kept. Support new team members by demonstrating and explaining routine processes and practices, following appropriate departmental policies, systems and processes (if applicable to work area). Adaptable and flexible to operational change within the service.

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff. Take responsibility for own personal development and education and the development of a personal development plan.

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