Maintenance Assistant

2 months ago

Hamilton, United Kingdom Atalian Servest Full time

**Reference: TS/DS/22-03/820/6**

**Job Title: Maintenance Assistant**

**Salary: Competitive**

**Contract: Permanent - Full time**

**Working Hours: Monday to Thursday - 40 hours per week**

**Site Address: Hamilton - **_Applicant must have the right to work in the UK_**

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Maintenance Assistant to join our passionate and driven team.

**Your primary responsibilities will include**:
**Technical**
- To undertake maintenance duties as required to making sure all reports are accurately completed within specific timescales
- To provide a flexible approach to working practices within the maintenance team which could involve undertaking tasks associated with building maintenance
- Ensure contractual services are delivered in such a way that it is possible to achieve agreed SLA’s and quality targets.
- To produce accurate documentation as required and to keep up-to-date records of statutory inspections e.g. L8 documentation, etc.
- To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
- To provide emergency callout response for the client as required and work as part of a call out Rota.
- To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
- To provide a professional service and represent the company in a way which ensures customer satisfaction.
- To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
- To be fully aware of contractual requirements and customer needs always.
- Working in a safe manner always, complying with current Health & Safety legislation and Atalian Servest H&S policy.

**Customer**
- Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required
- Developing and maintaining strong relationships with clients, relevant stakeholders, staff and external bodies
- Developing effective communication and strong client / supplier relationships to aid business development and retention

**Planning & Organising**
- Ensuring SLAs and measurable KPIs for all works allocated to you are achieved
- Ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLA’s.
- Project yourself, your team and the company in a courteous and professional manner at all times.

**Team**
- Participation in FM and Atalian Servest management meetings as required.
- Sharing best practice with Regional Supervisors and Senior Management and the wider FM team.
- Working closely with colleagues across the Atalian Servest group to promote collaboration and an integrated delivery of client services.
- Work closely with the Regional Supervisor to undertake business improvement projects as directed.

**Health & Safety**
- Helping create and maintain a positive safety culture, leading by example at all times
- Ensuring all employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times.
- Ensuring sub-contractors work in accordance with the Atalian Servest Health & Safety policy.
- Ensure all works are delivered in accordance with the agreed Atalian Servest processes including the production of job / project specific Construction Phase Plans, Risk Assessments and Method statements to ensure that works are always planned and delivered to the highest levels of safety standards.
- Ensuring that all health, safety and environmental incidents and complaints are reported and investigated and that action points arising from site safety surveys, audits, accident reports and other recommendations are successfully closed off.

**About You**:

- Good team member with excellent communications skills with all levels of the workforce.
- IOSH Working Safely.
- Experience working within Facilities Management.
- Good understanding of Building Services Infrastructure.
- The ability to work within a customer focused environment where brand image is very important.
- Sound knowledge of understanding safety documentation to ensure Atalian Servest / site safety procedures are always followed.
- Customer Liaison skills.
- COSHH Awareness.
- Full driving licence.
- Full disclosure is a contractual requirement.

**Personal Attributes**
- Positive and confident.
- Customer focussed individual with proactive approach to working.
- Passionate and focused to deliver a first-class service.
- Ability to work on own initiative and or as part of a team.
- Ability to work safely always and the ability to underst

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