Head of Event Operations, Itw

2 weeks ago

London, United Kingdom Delinian Full time

Job Advert:
**ABOUT THE COMPANY**

Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia.

**JOB PURPOSE**

The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events, ITW USA, ITW AFRICA & ITW ASIA. They will be responsible for overseeing and executing their portfolio of events within ITW and will have complete operational management, including full budgetary control whilst maximising portfolio profitability.

**PRINCIPAL ACCOUNTABILITIES**

**Team Related**
- Develop a high-performance culture by championing best practices and professional development
- Building a ‘one team’ ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice
- Ensuring the team deliver a first-class service for each client
- Manage and develop direct reports using KPIs to track performance
- Recruiting and training new members of the team

**Portfolio & Event Related**
- Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience
- Maximising the profitability, sustainability, and quality of each event through effective budget management
- Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology
- Project managing events and control costs to deliver within budget
- Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies
- Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment

**Financial management**
- Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI
- Monthly reporting of costs vs revenues and detailed budgets with the Event Operations Director
- Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new distinct features for use at events which can be delivered profitably
- Highlighting clear financial and operational milestones with teams and cross departments
- Ad-hoc projects, both departmental and event related as directed by the Event Operations & Customer Service Director

**KEY INTERFACES**:

- Venues and venue sourcing team
- Suppliers
- Event team - sales, production, marketing, customer services, editorial
- Own team - operations
- Management team
- Delinian specialists - legal, risk, data protection, security, compliance
- Clients

**KNOWLEDGE, EXPERIENCE AND SKILLS**:
**ESSENTIAL**:

- An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally
- Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences
- Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners)
- White glove experience for clients and customers implementation
- Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development
- Solid examples of building and refining a high-quality event delivery experience for all customer groups
- Solid project management/oversight, collaborative nature combining strategic thinking, and attention to detail
- Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages
- Led and implemented ESG and I&D initiatives for events
- Experience in venue and supplier contracting and negotiation upwards of £2.5m
- Proven experience in managing compliance and roll out risk policies and documentation affecting international events and large-scale exhibitions without damaging the customer experience
- Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively
- Self-motivator and team motivator
- Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made
- Experience of developing and delivering ne

  • Head of Business, Operations and Events

    4 days ago

    London, United Kingdom Community Alcohol Partnerships Full time

    Job description **Head of Business, Operations and Events - Maternity Cover job description** This is an opportunity to play a key role in helping to support local partnerships to reduce underage drinking and related harms to communities in the United Kingdom. Community Alcohol Partnerships (CAP) is looking to employ someone for a period of until the end...

  • Midweight 3D Event Creative

    4 days ago

    South East London, United Kingdom Event Concept Full time

    Event Concept has an opportunity for a Midweight 3D Creative to join our team. In this role, reporting into our Head of Creative you’ll play a pivotal part in designing our event and agency productions. **Who are we?** EC is a leading creative event agency and production company. We blend creative agency thinking with production company doing. Our team...

  • Head of Events

    2 days ago

    London, United Kingdom Illume Recruitment Full time

    Head of Events - London - 50k-60k plus bonus My client is one of London's leading contract caterers and they are currently recruiting for a Head of Events to oversee their re-active sales, planning and coordination team. For this Head of Events role, I am looking for a candidate who possesses the following: The experience to manage a team of 5...

  • Head of Events

    5 days ago

    London, United Kingdom Angela Mann Recruitment Full time

    Job description Head of Events (Special & Bespoke), joining a prestigious youth focused International Charitable Foundation, based in central London. Requires some International travel. - 2 days a week office based for the first 6 months. Then open to flexible working. - Salary: c.£50K - £55K per annum + benefits. You will join a well-known and...

  • Event Supervisor

    2 weeks ago

    London, United Kingdom Event Support Team Full time

    **Job description** **Job Role**:Event Supervisor/ Traffic Management **Location**:Around the London Area, covering the following stadiums: Watford/ Brentford/ Tottenham (London based) **Salary**:£12 per hour **Contract Type**:Casual/Flexible **A little bit about us..** Event Support Team is a leading Events Company who pride themselves on three main...

  • Head of Estates Operation

    1 week ago

    London, United Kingdom CHL Head Office - PRS Full time

    **Head of EstatesOperations** **TheCompany** Our successas an entrepreneurial run company, relies on a motivated, tenacious and resultsdriven team, who understand our DNA and have fire in their belly. **Responsibilities** We are looking for an experiencedHead of Estates Operations to join very active and passionate team that managescirca 2000 apartments...

  • Head of Operations, Global Events

    2 days ago

    London, United Kingdom Performance54, Ltd. Full time

    54 is a global leader in sports strategic advisory, consultancy, event management and activation, driving positive change through sport. With offices and a client base across Europe, the Middle East, Asia, US and Australia the Performance54 team boasts unrivalled experienceacross sponsorship sales and activation, tournament promotion and management, digital...

  • Deputy Head of Events

    1 week ago

    London, United Kingdom The Royal Household Full time

    Household / Department- Master of the Household’s Office- Section / Branch- Central office- Location- Buckingham Palace- Contract/recruitment type- Permanent- Salary band- Competitive- Hours of work- 37.5 hours per week, Monday to Friday- About the role**It’s knowing the part you’ve played in delivering extraordinary events** - It's the sheer variety...

  • Brand Marketing Lead

    1 day ago

    London, United Kingdom Delinian Full time

    Job Advert: **ABOUT THE COMPANY** Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America,...

  • Events Operations Manager

    3 weeks ago

    London, United Kingdom Off To Work Full time

    Events Operations Manager Monday to Friday - occasional weekends Are you an experienced and dynamic individual with a passion for event management? Our clients are currently seeking an Events Operations Manager to join their team and help them create unforgettable experiences for their attendees. This is an exciting opportunity for an experienced Events...

  • Events Operations Manager

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom Off To Work Full time

    Events Operations Manager Monday to Friday - occasional weekends Are you an experienced and dynamic individual with a passion for event management? Our clients are currently seeking an Events Operations Manager to join their team and help them create unforgettable experiences for their attendees. This is an exciting opportunity for an experienced Events...

  • Event Operations Manager

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Levy Full time

    Event Operations Manager - London WHAT: Event Operations Manager - 6 month FTCWHEN: ASAPREPORTS TO: Operations DirectorLOCATION: VariousSALARY: 35,000 (pro rata)HOURS: 40JOB DESCRIPTIONOVERVIEW KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food...

  • Head of European Events

    Found in: Jooble UK C2 - 6 hours ago

    London, United Kingdom Propel Full time

    Propel is currently collaborating with an impact-driven, community-focused startup that is charting the course for the entire European software industry. They are the go-to source for guidance and support, serving as a unifying force for 1,000 software CEOs & Founders. Why they Need You As the leading community platform for startup and scaleup founders in...

  • Head of European Events

    10 hours ago

    London, United Kingdom Propel Full time

    Propel is currently collaborating with an impact-driven, community-focused startup that is charting the course for the entire European software industry. They are the go-to source for guidance and support, serving as a unifying force for 1,000 software CEOs & Founders. Why they Need You As the leading community platform for startup and scaleup founders in...

  • Head of Internal

    5 days ago

    London, United Kingdom Concept Resourcing Full time

    Head of Internal & Events London, Bristol OR Manchester (1 day per week on site) Day rates: £500-550 per day, 6 months, INSIDE IR35 - Experience in events management with considerable proven experience in project or operational management and delivery to tight deadlines within a public sector organisation - Experience of internal communications planning,...

  • Head of Internal

    16 hours ago

    London, United Kingdom Concept Resourcing Full time

    Head of Internal & Events London, Bristol OR Manchester (1 day per week on site) Day rates: £500-550 per day, 6 months, INSIDE IR35 - Experience in events management with considerable proven experience in project or operational management and delivery to tight deadlines within a public sector organisation - Experience of internal communications planning,...

  • Head of Events

    Found in: Jooble UK C2 - 2 days ago

    London, United Kingdom COREcruitment International Full time

    Head of Events – High-end Venue £50,000 + Bonus + Hybrid Working London An exciting position has arisen for a Head of Events to join the team at this high end and unique London Venue. We are looking for an experienced Head of Events who is passionate about exceeding targets and loves working on high-production and high-profile events! You will be...

  • Head of Events

    3 days ago

    London, United Kingdom COREcruitment International Full time

    Head of Events – High-end Venue £50,000 + Bonus + Hybrid Working London An exciting position has arisen for a Head of Events to join the team at this high end and unique London Venue. We are looking for an experienced Head of Events who is passionate about exceeding targets and loves working on high-production and high-profile events! You will be...

  • Head of Sales

    Found in: Jooble UK C2 - 2 days ago

    Walthamstow, Greater London, United Kingdom Host Staffing Full time

    Job Title: Head of Sales / Events About Us: My client is a dynamic and innovative venue dedicated to creating unforgettable experiences for our clients. With a focus on excellence and attention to detail, we specialize in organizing and executing a wide range of events, from corporate events to social gatherings. Job Description: As the Head of Sales /...

  • Head of Sales

    3 weeks ago

    Walthamstow, Greater London, United Kingdom Host Staffing Full time

    Job Title: Head of Sales / Events About Us: My client is a dynamic and innovative venue dedicated to creating unforgettable experiences for our clients. With a focus on excellence and attention to detail, we specialize in organizing and executing a wide range of events, from corporate events to social gatherings. Job Description: As the Head of Sales /...