Trainee Mortgage Adviser

5 months ago

Norwich, United Kingdom Haysto Full time

**WHO THE HELL IS HAYSTO?**

Haysto is an online mortgage broker for those who don’t fit the traditional applicant mould. We're here for the ones who fall through the cracks. The individuals, the mavericks, and complicated.

A digital-first brokerage, our platform has been designed from the ground-up and is the only end-to-end platform for the specialist mortgage market. Mortgage, conveyancing and insurance all in one place with real-time updates, seamless document management and ID verification. A hassle-free, time saving and empowering solution for those who need it most.

We're not afraid to tell it how it is. We were born out of first hand experiences being rejected by high-street banks, and we're here to listen to the stories behind the numbers. We're about possibilities, not just mortgages.

Since we launched in late 2021 we’ve been recognised as a British Bank Awards finalist 2022 and have recruited close to 50 people, all while achieving and maintaining a Trustpilot score of 4.9. In January of this year we also announced investment from the billionaire CEO of OakNorth (UK's 3rd largest Fintech) and Steve Garnett the former Exec Chairman of Salesforce to support our next phase of growth (100+ people by the end of this year).

**INCLUSIVITY + DIVERSITY**

**WHAT WE’RE LOOKING FOR?**

**Title: Trainee Mortgage Expert**

**Location: Norwich HQ**

**Reporting to: Simon O’Doherty - Head of Operations**

As a rapidly growing company that is passionate about our people and their career progression we’re launching a new Mortgage Academy based out of our Norwich HQ. The Academy will be focused on training and supporting new recruits through their Haysto funded, CeMAP qualifications to become fully qualified Mortgage Advisers.

The structured programme will include extensive training on Mortgage Adviser ‘best practises’ and involve working closely with our Mortgage Lenders and internal teams to ensure the very best foundations for success.

If you currently work in a sales environment, have experience in finance or banking, or are a post-graduate looking for a future career in mortgages we would love to hear from you.

**Requirements**:

- Excellent verbal and written communication skills
- Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement
- Proven ability to develop strong relationships with customers and team members
- Highly organised with exceptional time management skills - we move at speed and need you to keep up
- Ability to thrive in a dynamic environment embracing continuous improvement
- Excellent computer skills

**WHAT YOU’LL BE DOING**

First 3 Months (Approx.)
- Full support and training with dedicated study time for your CeMAP qualifications
- You’ll take part in regular training to build your mortgage knowledge, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement
- You’ll keep in close contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free
- Working with our Mortgage Experts to guarantee they are best enabled to deliver the highest quality of customer service
- You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers
- Compliance - and Haysto’s values - will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

After Transition to Mortgage Expert Role:

- You’ll be providing exceptional advice to customers assigned to you from initial enquiry to completion
- You’ll be supported by a dedicated Case Manager and Pre-Application team allowing you to focus on delivering the best possible journey for our customers
- You’ll take part in regular training, 1-to-1 and team meetings - looking to identify areas for improvement while also focusing on what’s going well
- Act as a critical feedback loop for our Operations and Development teams as we continuously enhance our technology platform,, customer journey and service model
- Haysto’s core values will be at the forefront of everything you do to ensure we empower those who need it most.

**WHAT WE’RE OFFERING**

We've invested heavily in technology, are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company where you’ll also get to share in the financial upside.

**Compensation**:Starting base salary £24,000 moving to £26,000 once fully qualified and then £30,000 9 months after qualification, with an OTE of £50,000-£75,000 against year one KPIs. The OTE will increase to £115,000 in year t

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