Current jobs related to Undergraduate - Customer Experience Advocate - Year - Durham - Northumbrian WaterEssex & Suffolk Water

  • Undergraduate - Junior Creative - Year in Industry

    5 months ago

    Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

    **Undergraduate - Junior Creative - Year in Industry**: - Salary £20,972- Location Durham / Hybrid**About the role** **Junior Creative - Undergraduate / Year In Industry** **Fixed Term Contract - 12 Months** **Salary £20,972** **Location - Durham / Hybrid home working** **About the role** We’re looking for bright and motivated undergraduates who...

  • Volunteer Advocate

    5 months ago

    Durham, United Kingdom Rethink Mental Illness Full time

    Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers. Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, _t_hen join us here at Rethink Mental...

  • Trainee Advocate

    5 months ago

    Durham, United Kingdom Rethink Mental Illness Full time

    **_We believe that everyone should be treated with respect and dignity - and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people - regardless of who they are or their background - to help us become an inclusive and anti-racist employer, campaigning organisation and service provider...

  • Social Support Assistant for Undergraduate Student

    2 months ago

    Durham, Durham, United Kingdom Disability North Full time

    About Disability North Disability North is a leading charity dedicated to supporting people with disabilities and their families across the region. We strive to empower individuals, promote inclusion, and create a more accessible society for all. Job Description: Social Support Assistant We are seeking a compassionate and engaging individual to provide...

  • Social Support Assistant for Undergraduate Student

    2 months ago

    Durham, Durham, United Kingdom Disability North Full time

    About Disability North Disability North is a leading charity dedicated to supporting people with disabilities and their families across the region. We strive to empower individuals, promote inclusion, and create a more accessible society for all. Job Description: Social Support Assistant We are seeking a compassionate and engaging individual to provide...

  • Customer Experience Manager

    3 days ago

    Durham, Durham, United Kingdom Sainsbury's Full time

    About the RoleAs a Customer and Trading Manager at Sainsbury's, you will play a critical role in ensuring the smooth operation of our stores during night shifts. Your responsibilities will include leading the overnight team, managing resources effectively, and ensuring customer satisfaction.Key ResponsibilitiesLead the Overnight Team: You will be responsible...

  • Intermediary Mortgage Expert

    1 month ago

    Durham, United Kingdom Barclays Bank Full time

    The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions. Working hours will be between Monday-Sunday 7am-11pm.To hit the ground running it’s...

  • Production Planner

    6 months ago

    Durham, United Kingdom PPG Full time

    As a Production Planner (Undergraduate Placement Scheme), you will interpret demand/forecasts into an operational production plan and support the execution of the plan to achieve top levels of service, timely delivery and customer satisfaction. **Key Responsibilities** - Plan and issue production schedules using Material Requirements Planning (MRP) and...

  • Business Development Manager

    3 weeks ago

    Durham, United Kingdom Propel Full time

    About PropelPropel is a SaaS platform that automates compliance, having raised $6m in pre seed and seed funding to date.Job Title: Account ManagerJob SummaryWe are seeking an experienced Account Manager to join our UK team. The successful candidate will be responsible for driving growth and retention across our client base, with a focus on expanding existing...

  • Business Development Manager

    3 weeks ago

    Durham, United Kingdom Propel Full time

    About PropelPropel is a SaaS platform that automates compliance, having raised $6m in pre seed and seed funding to date.Job Title: Account ManagerJob SummaryWe are seeking an experienced Account Manager to join our UK team. The successful candidate will be responsible for driving growth and retention across our client base, with a focus on expanding existing...

  • Customer Advisor

    5 months ago

    Durham, United Kingdom Newcastle Building Society Full time

    **About the Role** Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect...

  • Research Scientist

    4 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    Job Opportunity at Durham UniversityWe are seeking a talented individual to join our team as an Assistant Professor in Ecology, Evolution or Behavioural Ecology. The successful candidate will have research and teaching interests that align with our department's priorities and complement our existing staff.The Department of Biosciences at Durham University is...

  • Research Scientist

    4 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    Job Opportunity at Durham UniversityWe are seeking a talented individual to join our team as an Assistant Professor in Ecology, Evolution or Behavioural Ecology. The successful candidate will have research and teaching interests that align with our department's priorities and complement our existing staff.The Department of Biosciences at Durham University is...

  • Customer Service Assistant

    5 months ago

    Durham, United Kingdom Ideal Caravan Sales Ltd Full time

    Job Overview: **Responsibilities**: - Perform data entry tasks accurately and efficiently & various adminstrative duties - Communicate effectively with customers to resolve issues promptly - Liase with manufacturers to resolve issues **Requirements**: - Excellent phone etiquette and customer service skills - Ability to multitask - Strong data entry skills...

  • Customer Service Advisor

    5 months ago

    Durham, United Kingdom Morgan King Full time

    You will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...

  • Customer Relationship Assistant

    5 months ago

    Durham, United Kingdom Elis Full time

    Elis is an international multi-service provider, offering têxtile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their...

  • Customer Service Attendant

    5 months ago

    Durham, United Kingdom Noble Corp Ltd Full time

    Nobles Casino Gaming is seeking dynamic individuals for adult gaming center positions. As a team member, you will be responsible for providing excellent customer service, ensuring a secure gaming environment, and promoting an enjoyable atmosphere for patrons. Responsibilities include handling transactions, explaining game rules, and maintaining a high level...

  • Customer Service Representative

    4 weeks ago

    Durham, Durham, United Kingdom T. J. MORRIS LIMITED Full time

    About the RoleJob OverviewAs a dedicated Store Team Member, you will be the face of Home Bargains, delivering exceptional customer service with enthusiasm. Your role will involve assisting customers with product queries, handling cash transactions, and maintaining a welcoming atmosphere throughout the store.Key ResponsibilitiesProvide outstanding customer...

  • Customer Service Representative

    4 weeks ago

    Durham, Durham, United Kingdom T. J. MORRIS LIMITED Full time

    About the RoleJob OverviewAs a dedicated Store Team Member, you will be the face of Home Bargains, delivering exceptional customer service with enthusiasm. Your role will involve assisting customers with product queries, handling cash transactions, and maintaining a welcoming atmosphere throughout the store.Key ResponsibilitiesProvide outstanding customer...

  • Student Experience Team Member

    5 months ago

    Durham, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location: Durham** **Salary**:£21,786 - £23,100 (depending on experience), plus bonus and benefits **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, including every weekend, between the hours of 7am and 10pm. **The role** Come to Unite Students and flourish in a friendly,...

Undergraduate - Customer Experience Advocate - Year

4 months ago

Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Undergraduate - Customer Experience Advocate - Year in industry**:

- Salary £20,972- Location Durham/Homeworking**About the role**

**Customer Experience Advocate**

**Location: Durham Hybrid Home working/office based**

**Salary: £20,972**

**12 months FTC**

**About the role**

We have an exciting opportunity to join our Smart Metering Transformation Programme as a Customer Experience Advocate. This is a key role, focussing on positive customer experience and communication design for a smarter future.

Is your passion a career in developing customer experience, communication and marketing? Do you enjoy using data to identify trends to help solve problems, encouraging positive behavioural change and building lasting relationships with customers? Then this opportunity will hit the mark.

You’ll gain invaluable hands-on experience in the analysis and design of unrivalled customer experience, looking at customer journeys, customer research and supporting communications. Your eye for detail, innovative mindset and strength in written communication will support us in driving excellence in this area.

You’ll work closely with the Customer Experience Lead and the wider Customer Strategy team to act as the voice of the customer and ensure our customers are at the heart of everything we do as part of our smart meter rollout.

**About you**

We’re looking for you to have:

- A flair for creativity and strength in written communication skills - can write plain English.
- Strong attention to detail with an analytical / solution focus and a drive to improve performance
- Able to work to challenging deadlines
- Experience of analysing performance data and translating into meaningful management information
- Ability to approach engagement in new and exciting methods
- Fully conversant in the use of Microsoft Office packages

So, if this is you and you feel you can bring yourself to make a difference to the role, then we’d love to hear from you.

Please note this role will be employed by Randstad as our undergraduate agency partner.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Innovative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.