Customer Relationship Assistant

3 months ago


Durham, United Kingdom Elis Full time

Elis is an international multi-service provider, offering têxtile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people

**About the Role**:
We currently have an exciting opportunity for a Customer Relationship Assistant to join us in Durham. The role is to provide comprehensive Administration Support to the Account Manager.

We are looking for someone who has a passion for excellent customer service, who is committed, reliable and enthusiastic, and someone who can deliver exceptional levels of service and who will build upon relationships between Elis and our customers.

**Your duties will include**:

- Supporting the Account Manager in managing a portfolio of customers.
- Managing an internal service inbox and dealing with Customer and Internal enquiries.
- Dealing with customer complaints by investigating and liaising with other departments.
- Uploading Information into Customer Portals.
- Inputting orders and reductions, and logging on customers account.
- Co-ordination of support for Account Managers with contractual paperwork in line with company processes.
- Working closely with key stakeholders including local management teams.
- Participate in and support continuous improvement projects/workstreams.
- Supporting other teams on Annual Leave.

**About you**:

- Has excellent communication skills both verbal and written.
- Has excellent working knowledge of Microsoft Office - Excel would be an advantage.
- Is customer and solution focused.
- Has good attention to detail.

**Salary**: £21,935.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you looking to progress within a corporate business?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- administration: 2 years (required)
- customer service: 2 years (required)

Work Location: In person



  • Durham, United Kingdom Elis Full time

    Elis is an international multi-service provider, offering têxtile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their...


  • Durham, Durham, United Kingdom Intellect Group Full time

    Customer Relationship Management SpecialistLocation: Hybrid working modelSalary: Competitive remuneration packageAre you eager to advance your career in customer relationship management? Join Intellect Group's dynamic team as a Customer Relationship Management Specialist, where you will be instrumental in orchestrating campaign strategies and implementations...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Service and Safety - Arnison Centre Durham 37.5 Hours Tues 1000-1800 Wed 1000-1800 Thurs 1000-1800 Fri 1000-1800 Sat 1000-1800 **Key Accountabilities and Measures** Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Service and Safety - Arnison Centre Durham 37.5 hours, Temporary Contract 14 July to 28 September Mon, Wed, Thurs, Fri Sat 9:00-17:00 Sun 10:00-16:00 Tues, Wed 9:00-17:00 Thurs 9:00-18:00 Fri 9:00-17:00 **Key Accountabilities and Measures** Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Hospitality - Bishop Auckland Temporary Position, 30 July to 2 September 12 Hours Work Pattern Sunday 11.00-15.00 Wednesday 11.00-15.00 Saturday 11.00-15.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Arnison Centre Durham Temporary Position, 23rd June to 27th July, 16 Hours Sun 14:00-18:00 Mon 05:00-08:00 Tues 05:00-08:00 Wed 05:00-11:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Clothing and Home - Arnison Centre Durham Temporary, 23rd June to 27th July, 8.25 hours Sunday 07:00-16:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Arnison Centre Durham Temporary Position, 28th April to 29th June 16 Hours Sun 1400-1800 Tues 0500-0800 Wed 0500-0800 Thurs 0500-0800 Fri 0500-0800 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Arnison Centre Durham Temporary Position, 28th April to 29th June A variety of shifts available including early morning starting at 05:00, to be discussed at interview. **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - In Store Bakery - Bishop Auckland Temporary, 20.5 Hours, 12th May to 29th June Week 1 Mon 6:00-14:00 Tue 13.45-20.30 Thurs 13.45-20.30 Week 2 Mon 13.45-20.30 Tues13.45-20.30 Sat 12.30-20.30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position, 9th June to 27th July, 21 Hours Week 1 Thurs 0330-1100 Fri 0330-1100 Sat 0330-1100 Week 2 Mon 0330-1100 Tues 0330-1100 Wed 0330-1100 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Cafe Start Date 09/07/23 End date 30/09/23 Sunday 11:00-15:00 Thursday 13:30-17:30 Friday 13:30-17;30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Cafe Start date 09/07/23 End date 30/09/23 Tuesday 09:30-13:30 Wednesday 09:30-13:30 Friday 13:30:17:30 Saturday 13:30-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Cafe start date 09/07/23 End date 30/09/23 Sunday 11:00-15:00 Tuesday 13:30-17:30 Wednesday 13;30-17:30 Friday 13:30-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - In Store Bakery - Bishop Auckland Temporary Position, 12.5 hours Work Pattern Week 1 Tues 14:00-20:30 Sat 14:00-20:30 - Week 2 Tues 14:00-20:30 Wed 14:00-20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Warehouse Operations - Bishop Auckland Temporary Position, 15 Hours, 12th May to 29th June Vacancy 1 Tues 11:00-19:00 Wed 03.30-11.30 Week 2 Mon 11:00-19:00 Sat 03.30-11.30 Vacancy 2 Fri 11:00-19:00 Sat 11:00-19:00 Week 2 Wed 03.30-11.30 Sat 11:00-19:00 **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    3 months ago


    Durham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Durham Arnison - Temporary Position (09/07/23-27/07/23) 26 hours, Work Pattern: Work Pattern: Week 1 Mon 10:00-17:00 Wed 13:00-20:00 Fri 13:00-20:00 Sat 12:00-19:00 Week 2 Mon 10:00-17:00 Wed 13:00-20:00 Thurs 13:00-20:00 Fri 10:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before...


  • Durham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Warehouse Operations - Arnison Centre Durham Temporary Position, 28th April to 29th June 14 Hors Tues 1300-1700 Thurs 1230-1630 Fri 1200-1830 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...


  • Durham, United Kingdom HOUSE OF ISABELLA Full time

    House of Isabella is a fast-growing international online retailer of interior furniture and homewares, with operations across the UK and Australia. We’re on the hunt for a highly motivated **eCommerce Customer Service Assistant **who has a passion for interiors and a drive to flourish in an exciting role. We pride ourselves on our ability to deliver...


  • Durham, Durham, United Kingdom Asda Express Full time

    Customer Service Assistant (Nights) - Hartlepool, DurhamRole: Retail Assistant – NightsLocation: Hartlepool, TS24 9AGHours: Part-Time Hours AvailableHourly Rate: £12.04Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe have a Customer Service opportunity available covering Night Shifts from 22.00pm – 06.00am. The rate of pay is £12.04 per...