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Customer Relationship Assistant

7 months ago

Durham, United Kingdom Elis Full time

Elis is an international multi-service provider, offering têxtile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people

**About the Role**:
We currently have an exciting opportunity for a Customer Relationship Assistant to join us in Durham. The role is to provide comprehensive Administration Support to the Account Manager.

We are looking for someone who has a passion for excellent customer service, who is committed, reliable and enthusiastic, and someone who can deliver exceptional levels of service and who will build upon relationships between Elis and our customers.

**Your duties will include**:

- Supporting the Account Manager in managing a portfolio of customers.
- Managing an internal service inbox and dealing with Customer and Internal enquiries.
- Dealing with customer complaints by investigating and liaising with other departments.
- Uploading Information into Customer Portals.
- Inputting orders and reductions, and logging on customers account.
- Co-ordination of support for Account Managers with contractual paperwork in line with company processes.
- Working closely with key stakeholders including local management teams.
- Participate in and support continuous improvement projects/workstreams.
- Supporting other teams on Annual Leave.

**About you**:

- Has excellent communication skills both verbal and written.
- Has excellent working knowledge of Microsoft Office - Excel would be an advantage.
- Is customer and solution focused.
- Has good attention to detail.

**Salary**: £21,935.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you looking to progress within a corporate business?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- administration: 2 years (required)
- customer service: 2 years (required)

Work Location: In person