Junior Technical Support Officer
2 months ago
**Junior Technical Support Officer**
**Location**: Durham
**Job Type**: Temporary
**Band**: 3
**Duration of booking**: expected to last 3 months with possible extension
**Proposed start date**: ASAP
**2 People for**
**Sector**:Healthcare
**Base**:Healthcare Office Based
**Pay Rates**:£10.69 - £11.80 per hour PAYE inclusive of holiday pay depending on skills and experience
**Working Days and Hours**:Monday - Friday, 9AM - 5PM
**Sector**: Healthcare
**Travel Required**: Yes, Applicants must own a car and be able to travel between 2 sites as required
**Job Summary**
The post holder will work closely with the technical support team to maintain the smooth and efficient operation of end-user computer equipment through the effective installation, configuration and basic troubleshooting as well as Ensuring effective customerservice to ICT users across the trust providing direct customer support both over the telephone and in person.
**Duties**
- Providing basic technical support to over 9000 users across the Trust, supporting all hardware and software components related to technical services.
- Manage queues and records through a service desk system
- Ensure effective and efficient customer service.
- Provide assistance to, and work closely with the Technical Infrastructure and Operations teams.
- Provide assistance to, and work closely with the Technical project, Infrastructure and Operations teams.
- Provide basic advice, training, and support to users across the Trust for hardware and commonly used software and services.
- Troubleshoot basic desktop and physical network connectivity issues
- Accurately record, log and progress basic technical support faults and requests assigned to the team.
- Supervision of hardware and software engineers while on-site during system installations, upgrades, or repairs
- Support the build and configuration of workstations and other ICT equipment such as printers, desk phones, smartphones, tablets, and other supported peripherals.
- Undertake the installation, upgrade, and deployment of client operating systems to a basic level.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
- Assist in the maintenance of documented procedures.
- Ensure any out-of-date documentation is either updated or escalated.
- Prepare and record data assets for the decommissioning process.
- Maintain a clear and tidy workspace, ensuring equipment is accurately labelled.
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