![Sunrise Multicultural Project](https://media.trabajo.org/img/noimg.jpg)
Community Help Information Officer
3 weeks ago
Job Overview:
**General purpose of the post**
To be an approachable link for clients of Sunrise and other local community members to sources of information and advice and to support them to access help in resolving problems and issues
This role includes supporting individuals for whom English is not the first language with the need to get information translated into languages such as Mirpuri, Panjabi, Hindi and Arabic.
**Key tasks**
**Access to information**
Build relationships with clients of Sunrise and other community members using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and issues.
Train as a Community Help Information Point (CHIP) Champion for Citizens Advice.
Direct clients to Citizens Advice and other sources of information and advice to help resolve problems and issues. If required to interpret and communicate the relevant information.
Act for clients where necessary by negotiating, drafting or writing letters and telephoning.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
To assess and advise the relevant agency where further support is needed and offer guidance around referring the user onto more suitable provision.
**Interpreting support, as required**
Providing users with clear accurate and exact translations of written materials, and interpretations of accurate verbal communication, in relevant languages.
Providing accurate interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication.
Rendering sight translations [M1] of documents and other written materials.
Interpreting accurately with no additions or omissions.
**General**
Ensure that all work conforms to required quality standards
To minimise risk to users by identifying, reporting and following up any safeguarding concerns.
**Partnership working**
To proactively liaise, communicate and negotiate with internal and external specialists and external agencies in order to maximise client support services, resources and funding.
To take personal responsibility for a professional approach that enhances the reputation of the Sunrise MP service at the project both internally and externally.
**Administration**
Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Produce, maintain and record accurate, relevant and up to date information including recording all contacts with clients appropriately to promote effective service delivery and evaluation. Ensure recording systems are up to date for periodic service reviews and service development and that user information is recorded in line with the GDPR.
**Professional development**
Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
**Other duties and responsibilities**
Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
To carry out such other tasks where appropriate as determined by the Project manager.
**Person specification - Community Help Information Worker**
**Essential Criteria**
- A good understanding of the importance of enabling access to professional sources of advice and information in order to help community members deal with problems and issues
- Experience of providing support and/or advocacy for people experiencing problems and challenges in their lives
- Understanding of how to work with community members whose first language is not English
- Experience of community engagement and partnership working
- Experience of risk assessment, personal safety planning and risk management
- Understanding of confidentiality issues
- Understanding of safeguarding issues
- Experience of working in a non-directive and empowering way
- Excellent communication skills, both written and verbal
- Proven experience of managing a caseload and good record keeping
- Ability to work on own initiative and to be flexible
- Ability to work under pressure and to prioritise workload
- Ability to maintain personal and professional boundaries
- Willingness to undertake training
- Computer literacy skills
- Ability to travel around Banbury
**Desirable Criteria**
- Fluency in one or more of the following languages: Urdu, Panjabi, Hindi, Mirpuri
- Experience of working with community members for whom the first language is not English
- Experience of providing interpretation and translation of written and verbal communications into another language
- Crisis management skills and ability to deal with stressful and difficult situations
- Use of a vehicle and a full, clean UK driving licence and willing to work weekends and
evenings if needed
**Job Type**: Part-time
Pay: £10,400.00 per year
Expected hours: 16 per week
**Benefits**:
-
-
Communications & Media Officer
4 weeks ago
Banbury, United Kingdom Planet Recruitment Full timeOur Client;We are proud to be workling alongside a town council who is ambitious to grow and improve its external communications and media coverage. They want to reach all sections of their communities through well planned and targeted communications.The Role;The Communications and Media Officer will play a key role in implementing and delivering exciting,...
-
Communications & Media Officer
4 weeks ago
Banbury, United Kingdom Planet Recruitment Full timeOur Client; We are proud to be workling alongside a town council who is ambitious to grow and improve its external communications and media coverage. They want to reach all sections of their communities through well planned and targeted communications. The Role; The Communications and Media Officer will play a key role in implementing and delivering...
-
School and Community Outreach Officer
4 weeks ago
Banbury, United Kingdom The Royal Forestry Society Full time**Job Summary** Our School and Community Outreach Officer will oversee the administration of our outreach programmes for ages 4 - 14, introducing the importance of trees and forestry to the next generation. Our Teaching Trees programme has been reaching children across England and Wales for over 20 years and is at an exciting point in its development as we...
-
Community Engagement Officer
4 weeks ago
Banbury, United Kingdom The Mill Arts Centre Full time**We’re recruiting for a Community Engagement Officer!** The Mill is a small multi-art form venue with big ambitions. Situated in the North Oxfordshire market town of Banbury, it is the focus of cultural life as the only public arts and performance venue in the Cherwell District. Our 237-seat theatre plays host to theatre, dance, comedy and music events...
-
Community Engagement Officer
2 weeks ago
Banbury, Oxfordshire, United Kingdom The Mill Arts Centre Full timeWe're recruiting for a Community Engagement OfficerThe Mill is a small multi-art form venue with big ambitions. Situated in the North Oxfordshire market town of Banbury, it is the focus of cultural life as the only public arts and performance venue in the Cherwell District.Our 237-seat theatre plays host to theatre, dance, comedy and music events which run...
-
Chief Information Security Officer
2 weeks ago
Banbury, Oxfordshire, United Kingdom Fujitsu Full timeOur Purpose: make the world more sustainable by building trust in society through innovation. Are you Passionate about Information Security and protecting customer data? Can you operate in a client facing capacity and deliver a world class service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology?...
-
Head of Communications
3 weeks ago
Banbury, United Kingdom Haas F1 Team Full timeMoneyGram Haas F1 Team is unique - on and off the track. We don’t follow the status quo and we’ve made a name for ourselves as the team who does things differently. You might’ve seen us on Netflix or know that we’re the only American-owned team on the Formula 1 grid, but we’re also more than that. We have three HQs - Kannapolis in the US, Banbury...
-
Communications and Policy Lead
2 weeks ago
Banbury, Oxfordshire, United Kingdom Google Full timeRegional Leader, Cyber Crisis Communications Google Google's mission is to organize the world's information and make it universally accessible and useful. View company page Experience in an agency, consultancy, or corporate environment, and serving as the primary communications counselor to clients. Experience in creating and managing goals with...
-
Service Information Controller
3 weeks ago
Banbury, United Kingdom DB Arriva Full time**Service Information Controller** - Chiltern Railways is part of the Arriva group, one of the leading providers of passenger transport in Europe. Chiltern Railways operates commuter/regional rail passenger services from its Central London terminus at London Marylebone along the M40 corridor to destinations in Buckinghamshire, Oxfordshire and Warwickshire,...
-
Fundraising Officer
3 weeks ago
Banbury, United Kingdom Cherry Fields Primary School Full timeSchool- Cherry Fields Primary School- Location- Banbury, Oxfordshire (Remote working)- Contract Type- Permanent- Hours- Full Time, Part Time, Term Time- Salary- £32,136-36k FTE (Senior Specialist)- Posted- 21st February 2024- Start Date- As Soon As Possible- Expires- 26th February 2024 11:59 PM- Contract Type- Permanent- Start Date- As Soon As Possible- Job...
-
Office Administrator
3 weeks ago
Banbury, United Kingdom Plus One Full time**Please note: This is an office-based role with free parking on site. Due to their rural office location, you will need your own car to commute to and from the office. It is a full-time permanent role, and the office hours are Monday to Friday 8:30am **Key Responsibilities**: - Process sales quotations and provide accurate pricing information for...
-
Office Administrator
2 weeks ago
Banbury, United Kingdom Garrett Electrical Services Full timeJob Advert **Status: Permanent, full time, Monday - Friday; 8 - 4:30pm; 37.5 hours per week** **Location: Hybrid home / office location**:The Snug, Suite 1 Unit 8 Sugarswell Business Park Shenington Nr, Banbury OX15 6HW (Tuesdays, Wednesdays, and Thursdays in Office; Mondays & Fridays at home) **Report To**: Directors **Hours**: Full time **Direct...
-
Communications Executive
3 weeks ago
Banbury, United Kingdom Waymaker Consulting Full time**Company description** Here at Waymaker we take supporting business seriously. We help business leaders and founders from start up and scale ups, who don’t have the time, inclination or expertise to practically and strategically grow their business into their definition of success. Using Waymaker’s 360° approach we hand pick the services that will...
-
Executive Officer
1 week ago
Banbury, United Kingdom Banbury Town Council Full timeWe are looking to appoint an individual with excellent administrative and organisational skills, who is self-motivated, with strong attention to detail and drive to complete competing tasks to a high standard. Your primary responsibility will be making sure all Council decisions are made and implemented in an open, timely and effective manner. You will have...
-
Office Administrator
2 weeks ago
Banbury, Oxfordshire, United Kingdom Plus One Full time**Please note: This is an office-based role with free parking on site. Due to their rural office location, you will need your own car to commute to and from the office. It is a full-time permanent role, and the office hours are Monday to Friday 8:30amKey Responsibilities: Process sales quotations and provide accurate pricing information for customers. Create...
-
Team Leader
4 weeks ago
Banbury, United Kingdom Banbury Community Church Full timeJob Advert **Status: Permanent** **Work Pattern 18 - 21 hours per week;** **Must be able to work mornings of Mondays, Thursday and Fridays but some flexibility with ad hoc appointments during the week to arrange appointments etc** **Flexibility with hours between 9 - 5pm** **Location**:5 Dashwood Road, Banbury, OX16 5HF** **Report To:...
-
Office Administrator
3 weeks ago
Banbury, United Kingdom North Oxfordshire Topsoil limited Full timePerson required for small friendly office to process sales orders, plan deliveries, administrative duties, and accounting using Quickbooks. Must be able to deal with customers both face to face and in person in a pleasant and courteous manner whilst being able to multi task Some experience within a busy sales office is desirable, along with administration...
-
Office Administrator
1 week ago
Banbury, United Kingdom North Oxfordshire Topsoil limited Full timePerson required for small friendly office to process sales orders, plan deliveries, administrative duties, and accounting using Quickbooks. Must be able to deal with customers both face to face and in person in a pleasant and courteous manner whilst being able to multi task Some experience within a busy sales office is desirable, along with administration...
-
Administrative Officer
3 weeks ago
Banbury, United Kingdom Banbury Town Council Full time**Administrative Officer** **£26,873 - £28,770 PRO RATA** **Part-time Contract - 18.5 hours per week** **(Monday-Wednesday 2.5 Days)** The successful applicant will be a hardworking self-starter, enthusiastic, flexible, a good team player, and have the ability and flexibility to handle a variety of tasks, as multitasking will be required. You will be...
-
Office Administrator
4 weeks ago
Banbury, United Kingdom Plus One Personnel Full timeOffice Administrator Job Details **Sector**: Admin & Secretarial **Location**: Banbury, Oxfordshire **Type**: Permanent **Salary**: £22000 - £28000 per annum **Reference**: 6001_1676385612 **Key Responsibilities**: - Process sales quotations and provide accurate pricing information for customers. - Create internal documentation packs and files. -...