Aftersales Manager

4 weeks ago


Blackburn, United Kingdom The Solution Auto Full time

**Aftersales Manager - Blackburn**

Basic - 55k

OTE - 82k

Company car

**Responsible for**

1 Workshop Controller

10 Technicians

3 Service Advisors

2 Parts Advisors

2 drivers

1 Warranty Administrator

**Main responsibilities will include**:

- Oversee the smooth running of the Aftersales Department
- Orchestrate a streamlined and cost-effective flow of work throughout the workshop
- Provide innovative ways to maximise profit
- Increase productivity and maintain motivation of the Aftersales department
- Liaising with colleagues and customers at all levels in a professional manner
- Answering any customer queries/resolving any issues relating to technical problems, warranties, services, repairs and MOTYs
- Communicate expectations, workloads and business requirements to the team on a daily basis
- To ensure that the workshop is kept clean, tidy and compliant with company policy, Industry guidelines and Brand Standards

**To be successful you will**:

- The ability to work in a fast-paced environment
- Great customer service skills
- Strong communication skills and the ability to build strong lasting relationships with both customers and colleagues
- Experience in managing and coaching a team to success
- Strong analytical and problem-solving skills with the ability to see potential barriers
- Systematic, highly organised with an eye for detail.
- A full UK and clean driving license

**Benefits**
- Fantastic discounts on new & used vehicle purchases, parts and servicing for yourself, family and even friends
- Rewards discount shopping portal
- Manufacturers' & sales related prizes
- Loyalty and Long Service Awards
- Company pension scheme

Please ensure your CV is up to date, and has all relevant contact details including address.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.


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