2nd Line Support Consultant

4 days ago


Princes Risborough, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

**Position: 2nd Line Support Consultant**

**Location: Princes Risborough**

**Salary: £24,000 - £27,000**

**Benefits: Pension, Online retail discounts, Employee recognition platform**

**The role**:
**Our client is looking for an enthusiastic and self-motivated and talented 2nd line Support Consultant to join the team.**

**As a 2nd line Support Consultant, you will provide an outstanding level of customer service and high-end technical support to the company's schools.**

**You will be dealing with escalated technical support issues and will need to engage to the appropriate team members across the company to support with technical enquiry with the school - in particular, this will include the Service Desk Manager andwhere appropriate Regional Team Managers.**

**Main Responsibilities**:

- Manage second line support for schools, providing outstanding levels of customer service and support
- Provide constant accurate communication between 2nd and 3rd line teams.
- Help develop and support members of the 1st line team by providing guidance and instruction on resolving complex technical queries.
- ICT emergencies and school complaints.

**Resolve ICT issues such as**:

- Server failures and system rebuilds
- system backup and configurations including cloud and onsite
- Management of Windows domain networks, DHCP, DNS, ADFS
- Hyper-V configurations and troubleshooting, including migrations and upgrades
- Storage cluster configuration and troubleshooting including SAN's
- Major updates of software and critical systems
- General issues with client devices - laptops, PCs, tablets etc.
- Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google GSuite using command line tools

**Experience required**:

- Windows Server, Active Directory and Microsoft Operating Systems
- Virtualisation Technologies - particularly HyperV
- Cloud Technologies - Office365/Azure
- Ability to make proactive decisions when an ICT emergency occurs.
- Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
- Flexible and adaptable
- Friendly and approachable
- Excellent team player
- Able to work independently and good at planning and organizing own time effectively.

**Benefits**:

- Pension scheme
- Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme
- Cycle scheme
- Eye care voucher scheme
- Employee assistance programme
- Employee recognition platform
- Online retail discount vouchers

**INDIT**

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.



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